It is an okay place. The price is way high, but the facility is great. The difference between here and Golds is the pool. The trainers at Golds are EXTREMELY talented and not as expensive.If you are a new mom. I would wait until 6 months and go to Golds because of the trainers. Then again AMFAM has trained personnel for its child area.

Great place and will be even better when all the COVID BS is finally recognized as a hoax. They need to get all their machines back open!

I love being a member of American Family Fitness in Colonial Heights. It has a great selection of equipment, an indoor swimming pool, and plenty of challenging fun group classes.It has some unique features which makes AmFam my favorite gym:Child care that my one year and and two year old love going to! They even watched my one year old when she was an infant.The locker room is brand new! I wasn’t able to take a picture because I didn’t want to be that creep taking pictures in the locker room, lol. Although I briefly considered because it is so nice. I think the gym will give you a tour if you wanted to see it.The cleanest gym I have ever seen. It actually smells good, no joke. Every time I use the locker room, I think, I must have been the first person to come in since it has been cleaned.The staff is so nice. especially the people in child care, they are like baby whisperers.Highly recommend.

Such a great gym and a personal experience with the employees. It’s a place to go where you can relax and focus on your health and fitness.

AFF was behind the curve when dealing with Covid-19. They needed to allow a membership dues adjustment for March and offer better reopening options. Placing a membership hold for only two months is not enough! (There needs to be a vaccine.) Overall the gym is adequate for cardio workouts and offers a handful of classes.

We have a blast at AFF. I am so happy to be a part of the family. I think I have the best trainer. Hi five to Lorenzo. YOU ROCK. Looking forward to seeing my end result with the help of my team..LOVE YOU GUYS TO THE MOON AND BACK.

I use the basketball court, the stationery bicycles, the pool, hot tub and sauna and the fitness machines. I like them all. I even appreciate the improvements made to the mens locker room and showers.My only request is that you would return lounge chairs to the pool deck and decrease the number of park bench seats. Many of us like to relax after exiting the sauna, pool and hot tub.

Awesome experience at this gym. Was in town for a corporate meeting for a couple days and really enjoyed this gym. Very clean, staff was very friendly. Dealt with Steven, great guy, who carried himself very professional. Also the guy at the snack bar, forget his name, was very cool and personable.

I am very happy with AmFam. Coming from another gym in town this was like a breath of fresh air, and I wished I had known how amazing this place was in comparison to the other gym. The facility is clean and the staff is constantly wiping equipment and the facility down. There is an adequate amount of equipment, and the class instructors are AMAZING. The Kids Zone is fantastic the kids are active and I feel like my childs safety is a priority. The kid zones instructor to child ratio is small so all kids are monitored at all times. They offer tanning in beds that do not look like throw back beds from the 70s, nor do they smell like burnt skin. Every single staff member is friendly and welcoming, as well as the other members who patron this gym. I highly recommend this place to anyone who is looking for a new place to work out. It is definitely worth the money.

I just joined this gym and I already love it! The staff is very friendly and ready to accommodate you in any way they can. The staff that works in the kids zone really enjoy working with kids and take good care of my daughter. I highly recommend this gym!

I was in the colonial heights area for a week of training with the DoD. I needed a place to workout that was close to my hotel and this gym was right next door to the Hampton. I walked over and spoke with the friendly staff who directed me to their head Salesmen which I believe was Steve. He was extremely nice and was able to work it out where I could train at the gym for the week. I will be traveling to the area again for further work related training in the future and this is where I will be going for my fitness needs. I encourage everyone to give this gym a chance and ask to speak with Steve about your membership and what the gym has to offer! Thanks again for everything!

Incredible place, super clean and spacious. Very helpful staff starting with Steven Hauprich. He gave me a tour of the facility and explained very knowledgeably the different areas. Plenty of workout options in one place.

I️ LOVE this gym. I’ve had to switch to water fitness and can’t say enough about the large variety of classes and the excellent instructors. Tanya really gives me a workout with Aqua Bata and Aqua Kombat. Tracey’s Aqua Zumba class is soooo much fun. The protein shakes are excellent. There is a large variety of equipment and the place is very clean. I’m always seeing someone cleaning no matter what time of day I’m there. The money is more than worth it!

I love this gym so far. The one in Colonial heights is the closest to me. Ive been going to this gym and its other locations for close to a month now I think. Everytime I go, not only do I get a good work out in, but I get friendly greetings all around. The one who helped me sign up, Steven, even checked in on me when I hadnt showed up in a week due to recent schedule complications. Everyone at the gym treats you like family. There is a guy named Jon at the cafe who is super awesome and makes the BEST shakes. I never thought Id be able to find that family feeling anywhere else outside of my old gym Reds in Lafayette, Louisiana... yet I found it here at the American Family fitness center. Anyone in the Virginia area, I would highly recommend considering this to be one of your gyms to go to.

The support staff is amazing (James, Angie, Melissa & others whose names I do not know). The front desk crew is helpful & friendly. The water aerobics instructors are very professional (Sherry & Richard) are my 2.

Great gym, good atmosphere, polite staff and exceptional child care.

I used to use this gym for lap swimming and have had to move to another location. This gym has no oversite of the pool area and the staff allow non lap swimmers to dominate the lanes supposedly dedicated to lap swimmers. Even worse the kiddie pool is not monitored and kids are screaming and yelling (in an indoor pool area) while adults are trying to exercise. The staff make no effort to enforce the rules.

I love the staff in Colonial Heights location!! So friendly and personable! Each location has different equipment and classes to challenge your workouts! Very clean and welcoming!

Staff and gyms members seem to put their egos to the side and greet each other with kindness and it makes the gym experience much more user friendly. The equipment is well kept and the new pool area according to my grandson is classy. I think once you enter this facility you will be hooked. The prices are reasonable but your health is priceless, sacrifice those extra fast food meals and the dues will pay for themselves.

Military should beware of this place. In fact, everyone should. They are the Family that takes money and you never see it again. I was lured into joining because I thought the contract was 6 months. It is a year. After about 3 short months, I realized that this gym would not fit into my schedule (yes, it is 24 hours...let me elaborate). I am a single parent (yes! They have childcare...I will get there). By the time I am off of work I get to spend roughly 2.5-3 hours with my kid. I would take him to the gym for about an hour to an hour and a half, but he would cry. He did not really click with any of the caregivers. If he cried for more than 5 minutes, they would come get me. Guess what my 2 year old learned? If I cry, I get mom. But, that is their policy.I have repeatedly asked out of my contract. I agreed to pay a cancelation fee. Yet, I am charged $68 every month for a gym that feels like the creepy side of the family you are forced to see once a year...They refuse to let me out of my contract because it was for A YEAR...Not 6 months. The ones that took your money and you never saw again. Stick to Golds Gym. MILES cheaper, and great childcare. Or Planet Fitness. Anywhere but here!

Great staff and very helpful. Mrs. Walker made my stay welcomed at the Colonial Heights.

Staff was slow and unfriendly. Took 30 minutes to get registered as a guest and the vibe was very off. I don’t want to say racism was a part of it but no one else in the time it took to register had an issue. At the end, the reason it took so long is bc they kept misspelling my name which they had my photo id in front of them. Didn’t apologize, would never come back to this building.

Love the staff at the colonial heights amfam! They are always on top of things and always willing to help clients.

Ive been going to this gym for almost two decades. It is a little pricier than other gyms but its worth it for the classes and the pool and the 24-hour access. I have found the employees and instructors go out of their way to keep a clean gym and make the workouts enjoyable. The parking lot is well-lit and I have no fear going at night.

The staff is super friendly and the facilities are clean. The only negative is that some of the patrons act like they own the place. I’ve seen kids in the pool area who were allowed to scream at a high pitch and in that echo chamber, it’s excruciating. Others leave floats and kick boards littering the pool. How hard is it to put things away? Today, the fitness class was backed up all the way into the first lane so there was no swimming behind them. When another lane came open, I started to enter the pool, when a gentleman informed me that it was HIS lane. He’d merely walked away to get some equipment (which we placed on the side of the pool without using and swam off). Rather than start an argument, I just left. I’m sorry, but I thought we were supposed to share lanes during peak times. Maybe a sign stating that needs to be posted in the pool area. We have the slide show showing safety and etiquette for the rest of the gym. How about one for the pool? Also, maybe have a staff member walk through occasionally.

Excellent location, open 24 hours, professional workers. Never had a bad experience.

Canceling a membership takes an act off Congress, Go to Golds! No contract. much cheaper and better set up.

Great place to work out; helpful friendly staff, nice equipment and plenty of classes and extras to keep it fresh.

I live it.

Great Staff, very helpful!

Perfect spot friendly staff

I just love American family fitness!!!I usually come from Chester one. Chester needs to have a person just like the girl at the front desk, her name is liz! Liz besides how beautiful she is, she has good customer service.Good job!

This is a very nice gym and the staff is fantastic, however, their pricing scheme is problematic at best and sketchy at worst. I had several issues with the pricing model, and was unable to get any of this money back.

My first experience with childcare was horrible, provider had not changed my son in 2 hours, and was provided with the care bag with all his necessities. My second experience was with a representative name Taylor Hackley, she failed to cancel my contract after i gave her written notification within 3 days to cancel the contract (specified in contract), via email as she requested! and after speaking with her on the phone on more than one occassion. I text messaged her to inquire as to the reason she did not cancel my contract, she failed to respond to all messages or take accountability (shocking to say the least). I called to speak with her about the matter, and she forwarded me to her manager. Ikept wondering if there was a miscommunication or misunderstanding, why did she not clarify herself at any point? Afterall they took money from my account without my authorization! Ultimately i realized there was not any good intent behind her actions. I refuse to do business at this location. Military and Civilians, beware!!! of this facility and the way that they operate, have everything documented!!!, and i would reccommend not to take any special offers or favors from this team. Very sketchy and a lack of integrity and accountability!

A great place to workout and easy to get there. they have a gym everywhere that you find yourself

The staff is friendly and helpful, super clean facility with many workout options and programs for any level of fitness, and my son loves the staff in the kid zone so it definitely helps me knowing he is in good hands and right there

Great gym but I wish they didn’t close at night on weekends

I have been a member for 15+ years. I love the personal feel of the club. As with everyone in life, I’ve had some ups and downs with my health and the staff is always willing to help me put a routine in place.

So I walked in asked a simple question. How much for a day pass.. she says well, first day is free for non members. Subsequent days were 20 dollars. She then asked if I would be interested in a membership. I told her I still lived in Texas but liked what I saw online as far as theyre facilities go. She then, with a look of disbelief on her face goes to get the member services person, returns, to stock I ask, who is this? Why are we needing him? Im sorry. I just want to lift Jesus.So he finally comes out and his first question to me.... how can I help you.... I said I want to work out. He says, work out... well do you want a membership cause there is a 20 dollar fee for non members.. I say yes the second time, right? He stutters, well I can make that be the first visit of I want. I say, thanks for nothing I just wanted to work out im going back to Petersburg

Very friendly gym with many additional amenities including pool, sauna, hot tub, and tanning beds. Equipment always functioning and awesome open gym area for stretching, abs, and plyo. Only negatives are cramped weights area, lack of towel service and somewhat limited class selection. Really liking it so far!

Great gym. Love the sauna.

Great workout experience. And it’s 24 hours!!!!

Best gym in colonial height,VA. Gym members and team members are very friendly and professionals.

So first of all I know a lot of people that work out there. I feel bad about an earlier review by Penny Norton. Im the type of person that will talk to anyone, I dont care about their weight or color. If you go into the gym and not worry about what everyone else is thinking about you it makes things easier. I understand sometimes thats hard to do. Some people may seem stuck up but really they just want to work out and get home ( that being me). I try to smile at everyone so that they know they are welcome. Salesmen are salesmen, just know what you want when you go in and dont let them talk over you ( ask as many questions as you need too when signing a contract) Overall I like the gym bc I dont feel like its so crowded that I cant work out.The one thing that I do not like about the gym is the young teenage children running around. I dont think that a 12-16 year old should be allowed to run around on all the equipment. I think its great that they offer child care I have friends with kids so I get it. I just feel like there should be more structure or rules for the young teenagers.Overall I would prefer to go back there then any other gym.

The best gym I have ever visited. New equipment clean facility. Friendly stuff!

I really enjoy the friendly service and a variety of classes provided.

I love the variety of fitness classes along with the convenient locations.

Communication is not all that great. Quick to charge and send accounts to collections but can’t give out the correct information to their service members .

I love everything about this gym. I love the amenities it provides (from the sauna, pool, even beverage bar) to the weights and specifically the group workouts!

As an upcoming powerlifter I am sad to say that this gym is lacking. The staff may be exceptional, but that doesnt make up for the missing deadlift bar. The current equipment is okay but there are hardly any clips. The addition of a deadlift bar would be great to many lifters. Overall this is a great gym that has the potential to be amazing.

Many choices for exercising. Staff very helpful to accomadate your medical conditions. Someone is always available to help you on the various pieces of equipment.

I started coming here during my BOLC back in 2014. It was only right when I got here for CCC that I signed back up. I love the variety of machines, and I definitely enjoy their fitness classes...youll definitely get a workout. Their recovery shakes are also amazing. A little pricey depending on what youre used too, but I think this fitness center is worth it.

Hello I usually dont like to post anything. But this time I had too. Im really impressed with this young lady who works at the front desk, night shift her name is lissette, wow! Her energy, her smile, ( long shift for that positive attitude) She is amazing, she makes sure everyone there is comfortable, and on top she CLEANS! I dont see her on her cell, or sitting down. ( I usually see employees either sitting down, or on their cell phones at the front desk) but lissette always seems something to do. GREAT CHOICE ! Great job lissette, thanks for your service!!

Great place with everything and a pool. Love the 24 hr. Time frame

The pool is great--the cleanest and most accommodating in this area. Great for ALU students wanting to continue swimming during PT or after work.

I just joined this gym (Im diabetic and needed to get back in shape) . I really like the atmosphere and the staff are very well and treat you with respect . Everyone , well rounded athletes , older senior citizens , different nationalities , body builders and regular folks trying to get in shape are here .. I was a little iffy on the price , being some gyms are cheaper , but they kinda end up being worth the price when you look at what they have to offer . They have a juice & supplement bar that make health drinks . During one of my workouts I had a low blood sugar episode in which I just went to the bar and they gave me juice (free of charge) to get me back right and explained that if I had any issues , to come back and get more . To me , this is a well rounded place ....

I love the variety of classes offered at AmFam. The hours are also great. I can go early or late, its always open. The personnel are always cheerful and helpful. A big shout out to Emanuel at the Col. Hgts. gym

Five stars because the day care is awesome. They know every kid by name and they are very nice.

The facilities are nice, the people working the front desk are pretty friendly, but the gym is overpriced and the manager who signed me and my family into a year long contract LIED to me about the terms. I am now stuck paying $100 dollars a month for a gym I dont go to very often, mostly because my child hates going to the childcare center.The staff in the daycare center at Colonial Heights American Family Fitness will most likely ignore your child and do nothing to make them feel comfortable, even if your child is crying or anxious at drop off. I have literally seen six staff members in the daycare, and not even one of them was talking or playing with a child. The kids were all watching tv while the staff was talking to each other.And the classes they offer for kids are a joke. My son went to the karate class they offered and Master didnt even acknowledge my child with a hello. Not even an introduction to make my shy child feel more comfortable during his first class.You would think that a gym that charges a full adult price for one child would offer better care than this I mean, $100 a month for this? Rude childcare workers and a decent gym, but nowhere near worth what AmFam charges.I cant wait until some competition opens in the area. American Family Fitness will be forced to care about its members or experience a great loss of revenue.

Plenty of room and equipment. they just need to let members know that the pool lanes are for swimming not farting around

Welcoming staff. Knowledgeable instructors. Clean facility. Great location. Trusting kidzone. A happy place .

Love Colonial Heights Facility The Staff Are Always Nice Friendly And There When You Need Help. Its Clean And Open 24 Hours And Fits Well With My Schedule!!!!

Sherry, Keith and James are awesome. Always so kind and ready to help.

Clean facilities and friendly staff make this a great family gym. I love the variety of classes offered and that there are so many choices of which AmFam to go to throughout Richmond.

Positive: Staff is friendly, has a pool and decent classes.My frequent experience : NUMEROUS machines out of service and remain that way for long periods of time. ( I have photos and dates but unfortunately cant post to a review). One day last week, I counted six treadmills out of service and two that skipped once over a speed of 6.5. I could continue with other factors such as personal safety in relation to proximity of equipment.Conclusion: This location seems to be the red headed step-child of all the American Family Fitness locations with out dated, worn out and constant breaking equipment. The gym membership fees are higher than any other gyms in the Tri-City area and encourage reviewers to check out other locations or the other several gyms in the area that provide the same service at a lower cost. Ive been a member for many years and this location is at the worst that Ive seen it.

Lots of options of ways to work out. Could use a little updating but that is about it.

Friendly and helpful staff always ready to answer any questions about the exercise machines,fitness and health.

Great place! The smell from the dump thats right behind the establishment u can smell inside

Offers many different workouts and amenities. Just updated their cardio section.

AmFam is a clean, welcoming gym. I enjoy my workouts and was very appreciative for Keith. He helped my find all of the 17 pieces of equipment that I favor and made sure that i was familiar with the adjustments. The cardio machines are nice and easy to figure out.Thanks, AmFam!

Great atmosphere, friendly staff, clean and have a lot of great programs to offer

Its a great gym and all but if you dont have the funds to keep paying the maintenance fee when nothing is fixed and you signed a lease. Youu just signed your soul to the devil there is no backing out and that sucks. I dont go and its packed all the time and the only way to cancel is moving 25 miles away or get a form from them to bring to a doctor to prove you cant work out. Soo yes like Chad said look elsewhere before you get locked into 3yr plan youu cant afford nor get out of. Like golds. But if you do go to someone that explains that to you..

Great gym with good kids activites. Staff are always pleasant and helpful.

Training in the pool is great for me. Everyone is so welcoming and friendly.

Received courteous, knowledgeable treatment by the staff. Looking forward to using the facility.

Staff is great! Aaron is always a pleasure to see when I come in.

Made my first venture to The Colonial Heights AmFam on 02/22/17. Im a frequent gym goer at Midlo, VCC, Short Pump, Mechanichsville, and Williamsburg, but this was different. The whole place stinks like body odor. As for the pool it was a disgrace. The main pool had yellow algae splotches on the floor, no chlorine in the spa. Chemical imbalance! The shep hook (the crescent shaped blue hook that pulls the rescue buoy) was hanging off unsecured without a clip or a screw as was the flat skimmer net. I think its a major safety risk to not have it setup properly. Other concerns are the cracks in the plaster in the main pool near the steps and the rigid parts of it in other places.

These people lie to you about memberships. They didnt keep the details that were told to me about how it is billed. Dont waste your time!!!!!

Great gym with a super friendly staff

After contract they continue to charge you until you send an email requesting cancellation. No reminders or calls that my bill was accumulating. I called and they basically said it was my problem for not remembering what I signed a year ago.

Friendly staff, lots of different equipment, the pool and hit tub are a great plus also

I will never return to another American Family Fitness Gym. I have been trying to get out of the contract for months. I am Military and have not been in the facility for a few months. It was very hard to get out of the contract even with orders. The Manager wanted to see leave paperwork from the commander as well as official orders. I am still getting charged the monthly price.

This is the best family orientated gym Ive been to they offer child care as part of your membership most parents cant afford to pay extra money for childcare while they workout the gym allow you to be able to do at a affordable price the staff is friendly and helpful you wont regret joining!!

Very friendly personell greeting me, facility is kept clean, classes are fun

Not a fan of this place. Theres better places in the area.

Very energetic atmosphere when ever I deal with Amfam

Real good place to exercise and friendly people.

Nice staff really postive vibe

Very good. Large pool that is usually empty.

Great place! Nice staff!!

Like the equipment and the staff is friendly and knowledgeable.

Everytime I walk in, I hear the building say I want to look like midlo

Loved going to this fitness center!

All staff are GREAT!!! They really care about meeting your goals!p

Very nice and the staff is awesome

Great gym recommend going!!

Cleanliness

Its cool

This place is amazing

Nice place