Absolutely wonderful shopping adventure.Very pleasant staff ,very well arranged facility.

Wife returned something. I looked around. Always a nice place to shop for crafts. Great staff, good prices and products are organized and store is clean.

Plenty of seasonal items to choose from. I was looking for adhesive green felt. It was one color they were out of. I guess people like green.

I get all my craft supplies from Michaels. I can spend hours in there every time I go. I do wish they had a better selection of wired ribbon, Deco Mesh & colored burlap. Sometimes they are out of the supplies I need, like wire breath frames. They could also be a little cheaper on some things, but they do put out great coupons every week, up to 50% off even. Plus, I like the new rewards program too. I earned $30 in reward vouchers from 1 purchase! Thats great! That, plus whatever coupons are available really helps bring the price down. I love shopping at Michaels.

Other than only have one register open, todays visit was good. The team was asking customers if they needed help(a first time) and there was plenty of suggestions to get families crafting over the summer.

The only reason you get a single star from me is because I had to choose something!!!!!I called the store and a young sounding woman answered the phone.I asked her about a couple of items that were on sale she put me on hold twice to speak to her manager. That was completely fine and then I asked her what time what time did the store close. She then told me 8:00pm and I said okay . There is no Michaels immediately near my home so I drove all the way to colonial heights to be in the store for about 10 minutes. AlA makes an announcement over the intercom that this time is(about)7:05 p.m. and the stores closed. I was not happy with that I walked up to the register and let the lady know what I was told over the phone. She repeated to me twice that the store closed at 7:00 p.m. I walked back to the aisle to finish my shopping. In no way was I rushing. That is not my fault that your people dont know what time your store closes DURING COVID. COVID HAS BEEN GOING ON FOR SOME TIME AND I THINK YOUR STAFF SHOULD KNOW YOUR HOURS BY NOW. She then repeated over the intercom again that it is 7:10 and our stores closed as to get me out of her store. Again I reiterate I was not in a rush at all. You dont fully consider your customers time and I will not consider yours. I left out of the store and there were still more people walking up to the door as though no one knew that the store closed at 7:00 p.m. I wasted an entire trip to come to this location only to not even get half of the stuff that I needed to get for a project. Yall need to get your stuff together!!!

I am not a crafter and have no reason to go to this store. But my wife is. She was looking for exact items for Halloween Decorations. She found everything and it made her happy, in turn me happy. Not a bad store to get ideas and let your imagination get you going.

It’s a great place for me to shop and to get all my craft. The only problem now is I can’t go on line and order anything because it says access denied. It’s frustrating

Excellent selection. Great deals. 40% off fall decorations. Unfortunately the checkout line was wrapped around the store. It was ridiculous.

Always find something here for my little crafters.

If you do a craft, this the store for you. They have everything you need for every season and every Holliday. A great place to visit. A must recommend.

Went in for a pick up order. In and out pretty quick.

Everything you need for your hobbiesGood prices. Staff knowledgeable and friendly

The framing department was great! Very friendly and helpful!

Good place to get your crafting supplies. Staff was friendly and helpful.

If your into crafts Michaels is a good store to shop in.

The friendly staff made my shopping experience easy and pleasant. Store was clean and well stocked too.

I love Michaels no matter what time of year

Apparently Michaels is no longer selling sterling jewelry parts. Now I need to find somewhere new to buy my parts!

I know whats there and where to find it and is always reliable

Rude cashiers. Not very willing to help if you need something. Rather travel to Richmond for a more pleasant experience.

Only reason I dont give it a 5 star is because the last item on my list I needed help with and the worker told me to go and check on #4 right under the glitter but item wasnt on #4 nor was the glitter. Glitter was on line line 7 as for what I was looking for...lets just say Im still looking.

Great customer service. Well stocked , organized, and clear pricing. My go to store for hard to find art supplies.

This is a decent Michaels. Theyre not as big as some of the ones Ive been to in the Greater Richmond Area and because of that, they dont have as many options available, but this still is a nice Micheals.Its kept clean, the staff is friendly, and they carry some cool stuff.

Found some good bargains.

Looking for wedding ceremony sand. Not many choices. Store has lots of products for everything. Never crowded, and good parking available.

We were able to find items that we needed and the customer service was fantastic. They also have the store set up for public health Safety which shows respect for not only their customers but also for their employees.

Kids love it and decent prices

Its a great place to find crafts

There is SO much to choose from .. in just about every conceivable hobby. Its a big, clean, neat-in-appearance store. Easy access from interstate 95 or us 301. Big easy to navigate parking lot.

Found lots of items in store that were out of stock online or equal substitutes.

Staff are friendly, but an item came up priced differently than actually labeled on the shelf and when i pointed it out ,there was no offer to do a price check , just do you still want it?...

This particular Michaels has an excellent oil and acrylic painting supply in stock.

Full shelves and pleasant employees.

Everyone of your staff Has People personalitiesAwesome Store and Staff

I love and hate Michaels! They have everything I need and want...but I end up spending too much money...and Ill go in there for one item and come out with 100...lol

Customer service was very friendly and my purchases were nice and economical

A bit pricey but they offer art and craft supplies that that no other store in the area carries.

As a crafter, it has everything you need in one place.

Many shelves were empty and much of what i wanted was way overpriced. But still not too bad for what i did get.

Why do you need a receipt to return something that is clearly that they are merchandise?

I love just walking thru trying to get ideas. You can nearly anything craft related you need. Good staff, always pretty much organized, easy to find stuff

Love the discount they have

Whats not to love about Michaels, arts & crafts, ideas, stuff and more stuff.

Michaels is my go to store for my crafting needs and they have great coupon deals every week and super store deals and discounts. Photos of some of the creation made with ssds supplies from Michaels my go to store.

Associates were thoughtful and helpful.

Had some very old pictures framed. Sales people were friendly and knowledgeable. Pictures came out beautiful.

Very friendly and helpful. I encourage all to visit.

I love this place because they always have the crafts, and craft supplies that Im looking for.

Such a Beautiful place to spend a couple Hours.. Frames frames frames art Show...

Only place for crafts around this area and they are always organized. Prices online are awesome and staff in friendly up front. It’s tough to get someone to pick up your online order or frames. Sometimes the wait is so long I almost feel like leaving. The coupons they send you are so hrs to use on cheap items. Plenty of parking spaces.

Always a good place for craft supplies.

Love this place ️

Awesome for craft supplies. Prices are high on some things . Look for clearance sales

I found pink flamingo items

Friendly staff in framing department! They did a great job on the project I asked them to do for me. It took them less time than they told me it would be ready, which was awesome! Kind of expensive even with the sale but they did a great job. Would recommend to everyone!

Everything you need for arts and crafts

Has everything you need to craft and then some. Very friendly staff good prices

Can not say enough about how wonserful the staff is here. The free slime Fridays this summer were absolutely amazing. The older lady that ran the childrens classes was so nice and wonderful with the children.

Great as always. I prefer Michaels to Hobby Lobby. All the terrific selections and prices without the politics

Great place to get all your crafting needs. They have a wide selection of all of the latest crafting trends. It is difficult to find employees on the sales floor when you need assistance. They are usually up front at the registers. Not all of the employees are knowledgeable in crafting so it is best to know what you want and how to do it before you go to the store for supplies.

Of course s great place to get art supplies and craft stuff.

Michaels had many employees to help me find exactly what I needed. Walked me many isles away. Very nice employee.

Awesome place to go to find activities to do for yourself.

This store is amazing but the prices sometimes are not cheap

They price matched from their own online store and honored the coupon online! I love coming in here, it smells good and I get the I wants some kind of bad!

Always a blast to go with my wife on little dates to Michaels. They seem to have everything you need for whatever Arts and Crafts thing you got going on. Would definitely recommend.

Rather Pricey! I dont Miss shopping their. At Least when it was MJ Designs. They were reasonable.

Really love Michaels. I didnt find w h at I went for,Bridal shower invites,but I did find many other cute things!

Great prices and deals for art supplies.

Love it. Visit weekly !

Now Michaels is a 5 star for me but for some people it may be less because the employees, though helpful when you stop them and ask a question, tend to go about their business without bothering you. Michaels seems to always have good stuff on sale and things you wouldnt find anywhere else!!! I personally color a lot so I go in looking for anything I can color with and they have a lot of different things that they sell individual colors for so you dont have to buy the whole pack. And they sell the best for the money journals at $5 a piece!!! Awesome deal. These journals come in over a dozen different colors but also in blank, dot and ruled. They have a great feel and finish to them and would be awesome for a beginner dot journalist or a long time pro like myself. Go check them out!

Picking up crafts for Halloween costumes. Got every single thing I wanted! They have an amazing variety of so many different projects, its easy to shop there for hours! Great place, good prices.

Always love Michaels... only drawback is poor selection of cotton yarns & knitting needles.

Nice clean store. Check out clerk was funny and made me laugh and he invited us back. Thank you. Yall give him a raise

The shelves were not stocked. Alot empty or messy...

David in the framing department saved our lives! My daughter had a painting that needed to be framed and he gave us the best advice on what we needed and helped us put it in for no charge. We recommend him if your unsure on what you want or what you need.

Clean, organized.

A great place to get your materials for almost any hobby.

Scored big on their clearance event. Bought two boxes for 4.00 each and retailed over 725.00

Michaels is a chain store, and as such, the reviews for the store itself will be mostly the same. I love their coupon policy and their price match policy, when they let you use it. I find that most things you can get at Michaels you can get at other stores for the price after you use the coupon. For example Michaels has a fabric cutting mat for $80, with 60% off coupon it comes to $32; at walmart, the same mat is $33. You end up saving a dollar or two, but most times its not worth going out of the way.

If youve ever wondered what heaven was like just take stroll through a Michaels isle. Itll change your life.. #wonderful

I always find new and interesting things when I visit Michaels. stores.

My wife loves this place can see why have everything she needs to do all kinds of art work and so much more

Always have what I need and even things I dont need. Only problem is I spend too much.

Great deals!

Very nice stote. Helpful staff. Easy checkout. Great prices

Great place for crafts and decorating for all occasions.

Great experience in the framing department with Letizia

Good quality good quantity great sales

Prices on items that I purchased was great... Jessica the cashier was very friendly and helpful....glad I stopped by.....

Prices too high

Found exactly what we needed with the help of one of the great employees!!

It was great very clean and great sales

Always great

My wife loves this place and the people are friendly... Im not into crafting but it seems sufficient for most of your crafting needs...

Love the store, but the workers are too few gotta search for them sometimes.

LOVED THIS STORE, THE SERVICE & GOT SMILE. THANKS MICHAELS.

Its always a pleasure to stop in to this Michaels. Its organized, clean, and the staff are pleasant to talk to. Its a medium-small sized store, compared to others Ive been to, but Ive been able to find what I wanted when I was here.

A little pricey. They have military discount and a good variety of stuff for projects.