Put my gun in there for their gunsmith to work on. I had already diagnosed the issue and was told it was a 2-3hr fix. It took them 3 months to even start working on my gun. The gunsmith literally only told me what I already knew and suggested expensive fixes for a budget gun. After I refused these costly fixes my gun was broken further by their gunsmith and no effort to make it right was made. It then took another month for my gun to be returned and they still had the audacity to charge me $42 for a service charge. When I picked my gun up the owner asked why I wouldnt let them fix the gun so I explained my reasoning and he became very defensive and stand offish.Within 2 weeks I was able to order the parts and fix my own gun for less than half of the money it would have cost them to do the exact same.Do not let these people rip you off!Poor customer servicePoor pricingPoor business ethicsPoor quality of workDamaged my gun further when I said no!If I could give 0 stars I would!

Bought a Military surplus rifle And had it transferred to Excalibur for the transfer. Great experience! Very professional people, excellent communication, very knowledgeable about firearms, this is the fourth time we’ve used them over the past 18m and every transaction has been top notch!

The barbecue was delicious! The drinks were perfect! Service excellent! 10/10 will solicit again!

Had a great experience vary helpful after months of searching and being put on the big box stores waiting list walked in on a long shot and they had just what I was looking for

Extremely unprofessional. Terrible management. 1 star is 1 more star than they deserve.. 0/5

Will never go back..terrible people to do business with... no morals

Great store affordable prices. Come in cheaper than most stores.

Very friendly owners. I dont know why there are so many negative reviews when I have never had a problem with them. Theyve always help me out.

Ohio finds its way back in for the national news for another Embarrassment. Some things never change. Shut this place down.

Employees are friendly and helpful, firearm prices are better than they have ever been, but transfer fees($35 + $15 per additional on same form) are atrocious. Have been a loyal customer since Mike opened this first shop, preferring to do business here than with our local big box stores. Had no major problems, until today.I bought a Micro Roni conversion accessory on Tuesday, learned that it wasnt the one I needed, and had my request for return/refund denied on Thursday of the same week(today). Despite the item being unused, having never been removed from the box. Have returned accessories to this store multiple times in the past, even a Glock 20 once when they incorrectly ordered me a CA compliant model. Have never been told there were no refunds, until this specific incident. Owner should be more consistent, not pick and choose when the return policy is honored.Lost this customer, in addition to any future referrals or positive reviews I would have given.

Don’t take your gun here to be repaired. Took them a month to return my firearm to tell me to call glock and have them repair it. Charged me 45+tax again they did nothing to it. Then when I call Glock and explain what the firearm was doing they tell me it’s normal for new Glock 29’s to do. So in short they have no idea what there doing and charge you for nothing. Will not be returning.

Good gun store just struggling to keep ammo in. Well any stock in this messy environment. I would recommend it...

Shop elsewhere. Owners are disingenuous, will rip you off in a heartbeat.

Awful business, won’t be returningRude and unprofessional

Awful experience here. Very poor customer service.

Horrible place, rude, people arent educated and have little to no common sense or morals.

Indianola store....Well, dont let the website full you... This place doesnt stock anything...they had maybe 8 guns for sale? Two stripped lower receivers, and two barrels... Thats about it... Was definitely hoping for more. The website makes it look like this place is an actual gun shop... I was not impressed with it at all .

Horrible customer service they are very rude take your buisness elsewhere

Good deals & wide selection on their website,Fair shipping fee & fair consignment fee if youre interested in selling your firearms in the shop.

First time buying form Excalibur outdoors. I will be a repeat customer. Friendly, good communication, they work hard to make you happy. Look forward to seeing you at the next Bowling Green show.

Small, local, friendly, and good customer service. Unlike my experiences at Vances, your more then just a number at Excalibur.

Went to buy some shotgun shells. The open sign was lit up but the door was locked. There was a sign on the door that said be back in ten minutes. Waited ten minutes and no one showed up to open the door. I hope they were just taking a bathroom break and were not being murdered. In either case I will not be returning.

Helpful staff but inventory was slim to none, they did have what I was looking for in stock and I was given a pretty good deal. Ammo prices on 6.5 creed were expensive compared to other places

Great store

I absolutely cannot recommend this dealer.Excalibur Outdoors appears to be unable to handle a simple FFL transfer,.They recently took over what used to be Gun Envy on Indianola, where I used to do quite a bit of business - this is now the Columbus location of Excalibur Outdoors. The staff at the Columbus location is the same as always, but since the merger/name change, it is an absolute mess doing business there.Nobody on the phone at Excalibur knew where to find a copy of the FFL for the Columbus Location. I was eventually told to e-mail the owner directly, which I did, asking specifically that he forward the FFL for the Columbus location to some specific shippers.The owner sent the information for the Circleville location, and then tried to blame the shippers for using the incorrect address. I confirmed with both of them the details of the mailing/shipping information they received directly from the owner - wrong FFL in both cases.The guns are due to arrive in Circleville today, and the owner told me they would have them sent to Columbus this week. Rather than risk any further hassle, Im just going to take the hour drive to get them out of their hands ASAP.I will update this review if they make it worth my trouble, but otherwise I will absolutely be finding a new local to handle my non-C&R transfers.

Drove over an hour to see the awesome selection of firearms they show online. Called to confirm that they where open. Once we arrived we where informed that the boys took all the guns to the gun show, come back Monday . Which in itself is no problem. But when we called to make sure they where open why not say o by the way we have no guns to sell today. Total waste of a drive

Terrible service

Very helpful and knowledgeable. Absolutely a great experience both times I’ve bought there. I will definitely be back when I need a upgrade!!! Thanks guys!!

When I asked why their prices were so much higher than other stores in driving distance I was told that they get most of their business from gun shows and flea markets, so they didn’t care if they sold from the storefront. I suspect they only have it for ordering purposes. The inventory was extremely low too.

Knowledgeable staff and decent selection for the size would have given 5 stars if they sold suppressors

Nice place to shop, not large, but nothing but guns and accessories. Friendly and most helpful, from talking guns to shipping out firearms for repair.

I find a much cheaper s&w 9mm everywhere. So !!!please!!!!! Go some where else!!!!!!

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