Unfortunately my time at the YMCA has come to an end. You can thank Melissa at the the greenbrier location. She’s always been so unpleasant and unfriendly to me when I used to come in. Also I had a recent phone conversation with her and she was definitely not interested or understanding of my situation. I have been going to the Ymca since the 90’s with my parents and now with my family. Before covid my kids and I would be there at least 3 times a week at times. Recently had billing issues due to my card being compromised. Had that updated but forgot to update it this month. With online school starting I was all over the place. Called in to place my daughter in soccer and she reminded me of that amount. I told her my husband and I were thinking if canceling with be the best. (We were in contact with Stephanie and following up with her) We never go but would hate to cut off the ymca. She informed me that we need a 30 day notice and there will be a return fee. I tried explaining that its not something we planned and I know we won’t be able to go especially with the kids. She didn’t give at all and asked if I still want to enroll my daughter in soccer. I said you really don’t care and its been like that every since they changed up management. She’s never been one of the friendliest employees there. I miss the old staff! Sad to say but Goodbye Greenbrier family were it used to really feel like a family. Your staff really needs some training on customer service.

Usually hit or miss. Swim lanes are dicey at best, facility sometimes has cardio equipment and weights available. Now the best not the worst.

My disabled baby girl 3rd bday was here n the venue we picked canceled 3 days before! Well this ymca made room for her at a great price!her 1st time having a birthday party yesterday here n let me tell u it was a blast! She turnes 3 so when we got there they had an assistant to help me set up everything for the party, helped serve n play games n he also cleaned up after!!! They even gifted her a present that she seems to love more then any of the otger gifts shes got. I would recommend them anyday &we cant wait til my oldest bday. So we can have her pool party here!!!!

Brought my 17yr old son here today 8/7/2020 @430pm, he was meeting up with friends to play basketball, signed the COVID paper, he comes out and says he cant go in unless someone 18 and over stays with him the whole time, unfortunately this y is 25 minutes from our house and I had the baby with me, his friends said that it was going to take awhile to get there so we went back home, only to find out another friend who is 17 and doesnt have a membership either got in with no problem and he didnt have to have an 18yr old with him...the rules need to be the same all the way across the board...

It is so fun you can do lots of stuffThere is a room for kids and there are some vending machines

Its convenient location and friendly staff help offset the small size of the gym. They have reorganized the workout area, which has helped a little bit. Depending on what time of day you go, you may have to wait for a cardio machine or weights. And childcare may or may not be available. During the summer, because of camp, they basketball gym is closed pretty much all day. The growth of the Greenbrier area is surpassing the size of this Y.

I love this place. I can walk there and do 6 times a week as part of my daily routine for 2 years now. They have every piece of exercise equipment one could ever imagine. They even have a big indoor pool, one or two outdoor pools and basically a water park outside. All of the staff are top notch and very friendly. A wide mix of people doing their own thing...non judgmental. I love it and recommend it.

The gym was awesome initially, and they recently did a renovation. I thought they would add more machines and add another smith machine. However, they actually removed a lot of the good equipment and replaced the smith machine with 3 squat racks. I loved this gym and thought they would be adding more equipment & fix the damaged ones, but unfortunately they made it worse. Hopefully they can bring back the smith machine and add a few other good machines.

So far, my review is for the billing. Basically, there computer had trouble withdrawing funs from my account (not on my end). She kept insisting it doesnt matter whos fault it is and that I deserved to be given a fee for the transaction. I told them Ive never had this problem at a ymca and have never missed a payment. I was paying for the y for almost a year I didnt attend at all, at another locally. For some reason she couldnt understand why I shouldnt be charged a fee when I gave them correct information and had enough money. It was a computer glitch on there end, that she slowly started confessing to having issues occasionally with it hitting accounts.

The teen room seems to never be open. Ive asked multiple times and get different answers each time. Sometimes they will open it, others tell me I need to have someone over 18 with me but the rules say 17 and under can be in there. So I dont know what to believe or what do. They also say it closes at 6 but there hours say 6:30 which I think is a bad time because most teens are just getting off of school or sports

The Mixxed Fit Class is AMAZING!!!! I joined YMCA because of Jara! I have lost a good 5lbs from her class. I personally around 3000 calories and complete between 5-6000 steps in a one hour time frame. Shes one of the best Mixxed Fit instructors in the 757!!!! 5 Stars!!!!

Swim lessons are a waste of time and money. Kids wasted more time sitting and playing on the sidelines than doing actual lessons with the instructors. We lost a day of swim lessons because one of the kids had a nose bleed so all swim lessons for that day were canceled. Instead of having a make up day during the current lesson, we were given a vouchers for money off future swim lessons. The kids were tested on swimming the length of the pool and then treading water. By the way, NONE of the lessons included treading water. So if the kids cant tread water for a certain amount of time... they will FAIL the swim test. So disappointed in the whole process. Dont waste your time and money.

Good facilities, awful weekend hours. Most branches don’t open until 8:00am on Saturdays and 11:00am or Noon on Sundays. Fee is too high for poor weekend hours.

Love this place so much. The ladies in stay and play have been so patient and kind to my one year old. Took almost 3 weeks for her to stop crying while I was gone. First time away from me. Now both my toddlers run in so happy to play,!

All the workers are super friendly here esp the stay and play women! We usually earlier in the morning so we see the same few but they are great with my two young boys and I was very nervous about using a day care because I never have but they made me feel at ease, one in particular her name is Gosia she is amazing! I feel as though she treats my two as her own! As far as the gym Ive only used the wellness center to work out and weights and its good in mornings when not so busy dont have to fight to get equipment cant speak for rest of the days.

My 10 y/o son was kicked out the pool today. When we signed up for membership we were told he could be in the pool in the roped off shallow end as long as there was supervision close by. He hasnt passed the swim test but is in swim lessons at this facility. I was sitting in a lounge chair poolside watching him. Today I was told I had to actually be in the pool with him. Hes been in the pool all week as I watched him from a lounge chair. I felt I had no other choice but to cancel my membership. This was heartbreaking for him because all he wants to do after camp at this Y is swim.

This is the friendliest YMCA that Ive ever been to everybody is there to help but yet theres a lot of fun the instructors are all awesome so glad I joined.

Lap pools are always taken by the swim team so that only one lane is open most of the time esp on Tuesdays. They also have pool programs on the same day and time the swim team is there making only one lane open. Terrible schedule. This occurs at all of the YMCAs

Great place to work out, lots of cardio machine, the weight section is a little small but it has enough for full body work out.

Always a Happy greeting and WE promote great values... Love my Y familia!

Not much to say. I love all the stuff it offers

Staff great very friendly.nice size lockers,hot sauna, nice size showers,plenty of cardio choices. I love this YMCA

Signed my child up for basketball. They put so many kids on her team that she barely got to play. According to their handout each child plays at least half the game and gets equal practice time. This didnt happen! I watched her sit out almost an entire practice. Practice! Ridiculous! We switched to a different league for youth sports.

Great staff and My kids enjoy the stay and play!

Kids zone is open longer which is what I appreciate.

A great Y

Clean, great classes, great staff, and the kids love the Stay and play!

This is one of our favorite YMCA locations. Its clean and managed very well.

Very childish staff a bit rude, they should hire people who actually want to be there.

Awesome!!!

Dont like fact they dont close the gym locker rooms .just odd.

Great clean family friendly YMCA

Best in the area!

Awesome staff and place.

Love the gym at this Y!!

Spacious

Fitness

Fun afternoon with the boys, swimming

Sexly girls

One of the best gim

Good job in

Love it here

Great job

My favorite YMCA!!!