I really like this store. They have a beautiful layout with the wreaths on display downstairs when you walk in. Then the escalator ride upstairs feels so nostalgic. I visited early this morning. But the store was stocked with goodies and the staff was friendly. Ill definitely be back!

I love visiting this place! Even if Im there to get something in particular, I end up finding other great things! They have some beautiful Christmas wreaths out already too!

Love the store! So many choices and kids friendly crafts we can choose. I like going there to get some kids DIY crafts and spend time doing crafts with them. Staff is always friendly.

I don’t know why but I feel so bad for doing this but everyone needs to know! Today I shopped at the store and found a few items! They were for my wedding! The cashier was a bit rude and seemed irritated that my debit card was declined. I explained that I would have to hold the items and come back shortly! I did and she wasn’t professional but she rang my items never thanked me. Just thought I would point out this!

Its basically a toy store for creators.

Service is always good there, everyone masked up. Give them the 5th star if they had a better selection of leatherwork tools ;)

I have not been here for quite awhile. They have some good sales and good stock. The store is clean and well lit. The employees are friendly and helpful.

DID NOT HAVE ANY BUTTERFLIES IN THE STORE EXCEPT WIRE KIND..USE TO HAVE ALL KINDS OF METAL. PLUS CLIP ON ONES .WAS DISAPPOINTED.

Great store to get crafting and decorating items.

I love Micheals. They have a wonderful section & great sales

If I could leave a 0 I would. I placed an order in March. They sent something completely unrelated. I have tried various methods of contact to get someone to help but all Michaels does is send me another case number. No one will contact me to resolve this issue. I would really like to receive my order or my money back. Michaels seems to be keeping both! So Frustrating and disappointing to be cheated this way.

Always able to find something nice here.

Received needed help finding saddles for my mothers headstone, was in an extreme hurry on the way to the cemetary...outstanding service

Good service but they didnt have what I need.

Great selection of crafty items, a friendly staff, and daily coupons to make everything more affordable.

As always its a fun place to visit and thankfully everyone was wearing masks including the customers!

Well, first of all, there is a big area you look at before hand. Then you walk into a magical wonderland of elevators, escalators, and even wreathsMy daughter, Kaylee and I went to the second floor to check out some interesting things. Packed full of excitement and entertainment. She wanted to see art supplies first, everything was so organized and workers and customers were very kindWe couldnt find pencils which is my only complaintBut, would highly recommend if you are in Charlottesville and want to give yourself and kids a treat!

Everyone that I encountered in this location was both helpful and personable. I didnt even realize that this location was here. I was happy to find it, and I will return.

The manager had to be asked to put her mask on. There were no wipes available for the carts. Credit card machine was full contact. When I asked for sanitizer, the clerk took some OUT OF HER PURSE to help me. Michaels isnt even providing their workers with ahnd sanitizer?? So much no.

Not expensive. But the quality is pretty good. Plus they have an escalator. So you dont have to climb stairs with a bunch of shopping bags.

Nice decoration store for festivals. U can find many great things for your holiday purpose. However the price is relatively high, sometimes too expensive

The framing department sales person was excellent! And everyone else was very friendly

Their framing department is incredibly mismanaged and even the employees will tell you they’re not trained and don’t know what they’re doing. They’ve had my art for over three weeks, and can’t manage to get it finished correctly. When I brought it up, all I got was a “people are sick and we’re understaffed and there’s nothing I can do about it”, from the assistant manager. She promised the fastest results, yet ended up with the longest turn around time. Very unimpressed.

Aaron Framers inside store are highly competent, easy to work with, show you resultz on computer of your pictures with different frames, and very reasonably priced

I’ve loved this store since I was a kid. Always very well stocked and have lots of programs. Everything is easy to find and it’s very clean.

Tons of crafting materials. Something is always on sale. Now they carry great home decor as well.

The cashier I had was very rude. So I didnt buy anything. My first time I was in this store. I live in Roanoke.

Disorganized, often over priced.

I love Michaels that is all ;)

Start time at this McDonalds in my last chicken sandwich so dry that I dont even think the bird will pick at it sausage egg and cheese was okay but had been setting for a while as well Merry Christmas to everybody

Store cluttered due to so much merchandise. Customers running in to each other trying to avoid knocking over items or into shelves. Overall, its a good place to shop for crafts.

Great place to pick up art supplies and home decorating ideas

Good selection, helpful staff, the store layout could be better in a different space

I really like this place but they dont always have what I want which is awesome to have other places like AC Moore. They usually have what I need when Michael doesnt

Friendly staff but very low inventory

Huge arts and crafts store. Lots of things no matter what you like to do. I definitely recommend you stop by here for all your craft needs plus a little extra.

Excellent Deals

I love this store. I find everything i need for my diys and others crafts. This year the fairy garden selection was great. Love when they have there sales. Racked up on scrapbook pages as well.

Good selection but I asked if they had a motorized shopping cart. I reported that I didnt think I was strong enough to push the wheel chair (cancer) and got the equivalent of a shoulder shrug for a reaction. I understand they dont have a cart. That is expensive. Great customer service and retention is cheap...how can we help you with shopping today. I only needed two items and knowing where they were would have saved some painful steps and told me they cared. I always trained sales and service reps to listen. Each customer has a need or desire and a reps job is to first discover that need, then make every reason effort to fulfill that need. Otherwise, when sales are down, it is too late to think about those customers who never came back.

Prices are to high for people who live on budget

No issue with my pick up order

I love it here!!

Michaels has the best deals on frames, I was able to get 4 frames for less than $35. I’ll continue to come here for my framing needs.

Could spend all day in here. Bought stuff to make a thank you poster

Great finds. Great prices.

People are very friendly and helpful. A little more strangely laid out than most Michaels.

Great selection on all craft items. Prices are about average. Staff is friendly and helpful. Easy to get to and plenty of parking.

The store is on the second floor of the shopping center which made it a slightly awkward layout but a nice store overall

Friendly, great seasonal craft store.

They do all my custom framing and o excellent work.

It has everything for crafting projects.

Very big, has good sales but pretty confusing layout and seems mildly understaffed, has an escalator though which is cool.

Very helpful, friendly employees. It always amazing how much stuff can be in this type of store and they dont have what I really want.

Great discounts and friendly staff.

Usually has a pretty good deal on items Im shopping for in the paint department such as canvases. The staff is friendly and helpful. Weekly coupons make the in store shopping not much more than online a times.

Had a Revolutionary War print framed at 70% off ($96). Had another framed at AC Moore for $150. Same size, same glass. AC Moore had advertised 80% off but the cashier said that they only gave 60% even when I showed her the ad. Do the math, Michaels has my business.

Almost too much ribbon to choose. Everyone is helpful.

Great customer service

Good selection, but having to wait 15 minutes to get a container opened to buy pens is ludicrous.

Great decor

Love the coupons and art supplys.

I could spend entire paycheck in this store

Always can find what you need and good staff members to help assist you.

Their pricing has gotten ridiculous. Appears they have increased the prices then offer % off to make it what it should be to start with. Going to start shopping else where.

Wedding shopping. goot great ideas and prices Gato our cashier was very friendly and helpful

Good slime supplies

Crafts and materials perfect for architecture school

They have a great selection of materials for any craft you have in mind. The store has been around for a long time, and always is stocked up from the latest art supplies to the trendiest fabrics.

Great big site full of so many great craft supplies. Plus a great restroom! Craft classes for the kids are the best deal around!

Great source of seasonal decorations, art supplies and all kinds of crafting items. Its a popular place.

Not impressed. Unfriendly floor staff. Saw two associates in the store, they were too busy and did not want to be bothered. Plenty of items if you know where to look. Just dont look for help !

Customer service and selection is fantastic

I love this store! They accept my dog (who isnt a service dog) which is awesome! They have amazing deals all the time!

Loved the visit.

I have always found what I need for my crafts here and the cashiers are always friendly and helpful. Michaels prices used to be a lot better, but recently have jumped up unfortunately.

Awesome place for buying tools for crafts and creativity. Price is affordable too.

The only thing I dont like about this place is sometimes it takes a while to find what youre looking for because it always seems like they have more customers then the staff can handle

Everything you need at decent prices.

I love to shop at Michaels.It DOESNT matter what day I shop,the bargains are ALWAYS thereIf I cant find an item, there is ALWAYS a friendly clerk to assist me.I love their coupon deals TOO. NEVER SHOP THERE WITHOUT A COUPON.

Had a big sale going on. Got many bargains. Had a good time shopping.

The store has suffient supplies for your crafts needs. Staff is not quite as quality as their products. Some can be quite rude, but I get my supplies frequently from here and it doesnt bother me.

Well stocked and very nice sales associates

Only one register open, left with out buying anything

Its the nicest Michaels Ive been to, and the prices are really good on a lot of stuff, especially decor.

If you like craft, this is the paradise!! They have everything you might need for crafting (except fabric.. this is not their thing) and also have great deals. A good thing to know is that frequently they offer coupons up to 40% off (if you subscribe in their website or after you make a purchase).

Very good service

Great products and excellent staff

Amazing food, professional and friendly staff, affordable prices. We had a delicious dinner and will certainly gp back.

No stationary! Surprising lack of basic paper and envelopes.

Large craft item store. Part of a national chain.

I like their customer service in the frame department. Friendly, knowledgeable and professional. Longtime employees.

Love this place - deals over Christmas were great !

No stars if i could prices out of hand

Have everything else for crafting or decorations.

Great! Always a sale, lots of seasonal merchandise along with basic craft essentials.

Love this store

So many crafts, so little time

Nice and helpful staff...they always call for more help when the lines back-up. We sometimes do the Saturday kids craft. I wish more people took advantage of it b.c the worker (Gato) is always so sweet.

Great stuff at a good price love it. love to shop there

Theres an escalator. Some of those have fear