Great service today from Ashley. I have an established 70 gallon tank with a small amount of fish 10 or so. I havent added any fish for over ten years. Nice to have a helpful kind person to assist in purchasing a few fish and the knowledge to aid in introducing them into my tank. Thanks Ashley. You made me smile and made my day.Michael

If I could give 0 stars I would. If I wanted my Maltese to have a horrible shave job, I would have shaved him myself and save the money. They totally butchered his hair, didnt even brush his teeth, as we requested.

Some info given by employees is questionable... I recently was in and stopped a customer to give correct info after a employee gave awful help ... very well stocked has anything you can want. Cool place

Great pet store full of all the things and foods you need for all your little critters. I’m usually in there getting crickets for my chameleon.Really nice older couple seems to own it, support this local pet shop, you won’t regret it. Only good things to say about this place, five stars.

Excellent pet shop, decent size and wide range of products and pets. Fish selection is brilliant

Always a fun shop to check out interesting creatures. Only place in town to get live insects for feeding purposes.

Great small town store with specific knowledge of the animals they sell .Keep nice and well stocked . The fish department is fun .

This place is so nice they take good care for there pet and the people are so nice better then other stores like pet smart and stuff

Nice little pet store. Although I wouldn’t call it a one-stop-shop they have a quite good selection for fish, birds and reptiles. Not sure how good the supply is for cats and dogs.They’re knowledgeable and on several occasions I’ve seen them take out animals and give instructions on care.The location is a tad dodgy, and the store looks tired. But there’s typically good parking.

Certain guy who works here, Scott, is absolutely awesome. Love stopping by to pick up pet supplies and chat with him! Service here is always 10/10

Great staff and awesome products the animals seem happy and healthy

They have some stuff for dogs but its more for birds & reptiles and rTs and mice.

I went there for my very first time last weekend and let me tell you one thing, PetSmart takes care of their animals a looooooot better than this place does. I hate to write a bad review but I have to be honest. The animals are basically living in their own filth and they have flies inside their cages and its just completely filthy. Even the fishes were living in terrible conditions. I did not like that place at all... use this review as constructive criticism please.

Love this small shop. They pack it with great pet stuff.

Nice employees, but overstocked on fish, rats, and birds. I came for aquatic plants and left very sad. Hate seeing animals in such poor care and hate to say it but the local petsmart looks to be more humane.

Well knowledge and polite staff, lots of fun pets and supplies to see and learn about!

The outside seems small but dont let that fool you! The pets here are very well handled and taken care of, no sick animals any time I go in. There is a very nice selection of animals and supplies, and the customer service is awesome! As soon as you walk in they greet you and see if they can help with anything. Also, the staff is pretty knowledgable about the care and keeping of the animals. So sad that this pet store isnt closer to where I live... But the 50-minute drive is totally worth it!

Absolutely horrible experience on so many levels. They are rude, over priced, reccomend fatal products, carry cruel cages for hamsters, poor environments for the rodents they have.

Not a big store, I just went once, but main worker really knew about his job, and took the time to explain in detail about products.

Old school style grooming,and NAIL TRIM. Makes life easy and pain free 19/20 times without incident or problem. Only time someone else took him-always take good care and great in and out. No big deal and he thinks its routine. Tip your groomer and they take great care of your pet. Even without,these people care,most important.

Unfortunately what I though would be a promising store was a disappointing experience. There were several weaknesses ranging from overstocked aquariums riddled with ick and dead fish, an oscar in a 15gal tank and murky water in all but one stock tank. The reptiles werent in terrible shape but I wasnt a fan of the birds enclosures, they were very bare apart from a perch or two. Overall the dry stock was good but the aquatic sections weakness and lack of quarantine is sad. The store has potential but without more care they might struggle. Also more aquascaping supplies would be beneficial as thats the direction of the hobby at the moment.

Ordered fish for outdoor pond. This was a type I had looked for without success. They were friendly and helpful. Got more than I expected and very fast with good followup.

Great little store. Really friendly and helpful saff. Good selection of pet supplies and an aquarium section and a pet grooming station.

You guys are no better than petsmart and petco in your betta care. An inexperienced friend of mine consulted one on your employes on best fish for and unheated, unfiltered pot outside her house. she says she explained thetemp. swings and how it even freezes over sometimes. One of your employees recomended a Betta- a tropical fish needing a stable temp of 78-80 degrees. I found thre betta at deaths door with finrot, and SBD. PLEASE recomend appropriate fish to the environment the customer explains. An Unfiltered bowl should not contain anything living beside a plant and a snail. Please Take Care into mind, of a living being before shipping it off as no more than a decoration.I will not be shopping here again.

Nice staff. Lots to choose from.

Some employees are great but most are snobs

PET EMPORIUM IS MY HOME ITS AMAZING THE PEOPLE ARE AMAZING AND THERE IS BOBA NEXT DOOR - Shelby your number 1 costumer

Very helpful employee, store was very clean, and the pets all looked healthy. With a large variety of products.

Get yoursogs nails done here. They are kind,have experience and know how to do a great job,at a reasonable price. if nothing else,tip them as its worth it to get food service.

Super nice and friendly staff always there to help you find everythibg you need for your animals never had a bad experience

Good service and help in finding what I needfor my pet.

Great old school mom and pop pet store. Happy pets great service great quality. love to support local businesses

Nice place. Had more than i expected!

I love this pet store! Everything is really clean and the younger employees are so helpful and kind. Its nice to see healthy animals for once instead of the sick sad ones at pet smart and petco.

A lot of animals, cool, and fun to stop by.

THe prices aren’t horrible, but I’ve gone before to look at the mice( I adopt as pets and don’t use them for feeding) and many times I have seen moms and babies out with other mice and have seen the babies torn apart and dead. I saw one still moving and I went to tell the person at the register and they said, oh I’ll take care of it..... and then continued to talk and do nothing about it. Very sad

Came in for the 1st time about 2 weeks ago and i got lucky to find Julia the reptile expert. I was looking for a tarantula and she helped me and showed me all the spiders they had on stock. She had lots of knowledge which was awesome and i purchased a rose haired tarantula. I live over an hr away and ide go back just for the service she provided.

This place has animals which is great but they have no return policy for animals. You can give them back but they wont return your money.

Nice selection of healthy animals and eager, helpful staff

Pretty cool place. Always busy

Good selection of fresh water fish and the staff is always polite and knowledgeable. Even if I dont buy anything that trip Ill still learn a few things. The advice Ive gotten here has kept my aquariums beautiful and happy, and saved me the money and heartbreak a losing fish.

A smaller store than Pet Pals, but the only place around to have live worms, crickets, and tropical fish all in one place. A bit pricier, too.

I buy fish here and the help is very knowledgeable.

Very helpful also. Carried my stuff to my car...cool

Always super friendly & familiar faces!

Great freshwater fish selection, a little crowded but overall great service

Small, cramped, more expensive, and poor service. My girlfriend and I have been coming in lately just because they have the best Fish assortment available. The guy(longer hair and a jaw necklace) who was helping us may have known what he was talking about in regards to fish tanks, but he was a massive DICK. Repeating phrases like youre killing your fish and you should really get rid of your fish while just trying to say we need more aquarium rocks in our tank(which has no fish being killed, just in case this is read by Crocodile Dundees retarded offspring). I had to get my lovely girlfriend to calm down in the car because he made her cry.... worst part is, he did the same thing to her mom. Id only recommend this emporium if you want a better selection of fish, but their tanks are quite overcrowded.

Great clean place with a relatively helpful staff. I do wish they where more attentive to the needs of their reptiles though

Good little mom and pop pet store. I go for the fish. They have a pretty good selection. Not the best display but havent had an unhealthy fish from them yet. They have fish you cant get at PetSmart too.

Gotta love family run petshops! Shop here over places like Petco.

People are always friendly. I love the fish dept.

This is my favorite pet store in the area, and with the exception of the recently closed Dolphin Pet Village, the absolute best place to purchase freshwater fish in terms of variety and health. A lot of reviewers were complaining about the size of this locale. It is relatively small in comparison to some of the gigantic chain pet stores, but Pet Emporium does very well with what they have.The staff is very knowledgeable and friendly; if they say youre killing your fish (however slowly) you probably are. The staff genuinely cares for each animal they have and will sometimes attempt to discourage buyers they deem unprepared for whatever animals burdens they are interested in taking on. Seriously, these guys love their animals.I noticed other reviewers stating that this place is expensive. Ive been shopping here for over ten years and (at least in regards to the items Ive purchased) their prices have been fair, reasonable, and comparable to those of competing stores.The only trouble Ive ever had here is that the variety of fish they carry can be sometimes inconsistent. Dont get me wrong, their tanks are always full of interesting critters, but the last few times Ive been there their puffer fish selection was too small. If you guys are reading this, get some more big puffer fish! Pea puffers are adorable, just too tiny to go in any of my tanks. I know some exotics can only be brought in seasonally, but Im a stubborn internet commenter gosh darnit. Keep up the good work, I love your store.

Ive been having touble with a tank for a while, and finally got tired of trying to hunt down help at PetSmart. A friend recommended this place and they were fantastic and had a surprisingly big inventory. I had to return the first fish because one of my other fish attacked it, but they worked with me to find a replacement and were incredibly patient with my repeted phone calls. Pretty sure I made those poor people crazy, but they handled it like a pro. Joice was especially helpful, and really knew her way around the shop.

You can either get super nice, helpful, caring people, or arrogant, rude people who dont give helpful advice. Was in here a couple of days ago for some fish that Petsmart didnt have, and their fish expert was kurt and apparently everything is suited to go in my 10 gallon betta tank... Their rodent expert (who is leaving) is super nice and very helpful. The fish are more expensive than petsmart because they arent imported from taiwan or wherever and have no diseases. Rats are healthy as are birds and reptiles.

I foster senior german shepherds for the thulani dogs program. because they are old, each one has its own potential fears/joys and physical needs. Denise works with the older dogs and is gentle as can be. my next door neighbor has a sometimes grumpy 18 year old cairn terrier and swears by the small dog groomer. whenever one of my thulanis needs a bath, i will return to pet emporium, confident that my Daphne T., as Raeece T. and each ____ T. before them, will get the best treatment possible, leaving loose-fur absolutely free, non-traumatized, sparkly clean.

I have been going to this pet store for years. The customer service is not the friendliest, however there is a new employee , a young man who introduced himself to me ( thats a first!) as Gerhard, who was extremely knowledgeable, patient and helpful. He provided courteous answers to all my questions about freshwater fish and aquaria. I was very impressed. The betta bowls were clean , the other fish talks were quite crowded. I was just about to give up on this local business because of other rude employees and poor customer service, but I see management has made a smart choice with this new addition. Hang onto this one. Good help is hard to find.

Good selection of aquarium supplies and fresh water fish.

Great independent Pet Store. Need more of these. Tired of the big chains.

Staff seemed polite, but man this is the most cramped pet store Ive ever seen. I was in the market for freshwater fish, but the conditions here were a little appalling. They had maybe a dozen or so 5-10g tanks, each filled with around 30-40 fish! Being a beginner, I couldnt really match up anything swimming around in there with the names and prices listed. On the upside, I did notice some variaties that I hadnt seen in other pet stores in the area, but I would be a little afraid to buy anything here.The conditions here honestly make Petsmart look pretty good in comparison.

These guys really take care of their cages and keep them real clean. Healthy cages means healthy pets!

I used to know the owners of this place back in the 70s and now they moved to their new location out of the Capitola Mall and this is a great place the people are very knowledgeable and theyre willing to help you out good customer service I just bought a lizard cage and a warming light for a blue belly lizard that I found injured hes doing pretty good now great spot cant say enough good about it.

Found a perfect rat companion, staff has such knowledge!

Overpriced, snobby atmosphere. Employees dont know anything other than what they are told to say or sell. Animals that are housed there seem to wind up dying once taken home. Dont know how they continue to do business.

One of the best places to go for fresh water fish.

Friend got bit by a rottweiler right outside the front door so we rushed her across the lot to right aid to take care of the bite. Right before we left for urgent care i notified the workers that someone had gotten bit by their customers dog and all i got was want a band aid, what do you want us to do about it, we dont have cameras, nope cant help you unless you need a band aid. Complete bs. An establishment like that should have cameras outside and treat customers better and without attitude like they treated me. Now we had to pay $400 dollars for her medical bill because someone left their dog outside off its leash. Either they should find the owner of the dog who drove a red 4runner or they should cover our medical exspenses. Wouldve all been fine if they had acted like they cared and actually helped us out. But i guess the worker was too busy standing there to help... very disapointed with this place

Like

Good pet selection, no saltwater fish options but good freshwater variety

The only reason I give it a 3 is the massive live fish selection. They are very overpriced and dont have a good selection of other products

During my visit the staff was unfriendly and slow. Although there wasnt many people I had to wait 20 minutes to get help.

Great people there

Very helpful ppl and quality inventory

Very knowledgeable and helpful staff

I should have known better when I dropped off Scooby. We have been here before and she had her poor little head tucked into my armpit, whimpering and shaking. I thought it was just nerves.I feel so bad.They burned her leg pits ON BOTH LEGS, NOT JUST ONE. My wife examined further and found that they burnt one of her nipples, not to mention the baboon ass they gave her.

Small but well informed.

Good place to get animal stuff :)

The customer service is terrible. On more than one account, the cashiers are short and rude, and dont offer help with bagging with large orders.

Solid store, friendly and helpful staff

Basic basic basic....I appreciated that

Friendly staff. Large crickets are actually large unlike other pet shops in town

One stop for all our pet needs.

This store sells dogs from puppy mills. Please do not patronize this store or any store that buys and sells puppies from puppy mills.

Manager really knows her stuff

Love this place

Its a pet shop. There are things involved with Pets sold here. Any bad reviews are just whiners!

Pet bunnies!

Bad service

Very helpful

Love the people that work there

Everything from amphibians to mammals!

I like the pet emporium but if I go online it doesnt show their products or price for those products. Their website is not helpful.

Plenty of Hoppers

I like going there Lots of cool little things my bird was 150 but well worth it he is tamed and great with kids I love that they let you take the birds out and play with them if you are going to adopt one. The girl that helped us was very friendly and the man that worked there talked to us a lot about the different types of birds it was awesome