Funny yes... But you removed my review. Next time Ill write more. Thank you for your predictable behavior

The Bottom Line: Despite its unique, older-fashioned aesthetic, local history, and cheap prices, Buffalo Grove Theatres leaves much to be desired. Skipping this theater is well worth the additional cost elsewhere.Disclaimer: I am not one to post online reviews very often. However, as I have researched this place and read other reviews, I have felt a prominent urge to leave my thoughts here, for the public, in a deeply-specified analysis so as to inform those of you considering this place to second-guess yourselves. I shall speak mainly of my own personal experience, though I will also call out the faults mentioned by other reviewers, as needed. For the owners and operators of Buffalo Grove Theatres, I hope you will read this and use the information within to improve your operation. I know as a business, customer feedback is an invaluable asset. You would do well to hear my words.Full Review: I came to the theater along with my family a few weeks ago. The box office lights were shut off, despite it being Saturday night at 7pm: theater prime time. If we had not bought our tickets ahead of time we would not have expected the theater to be open at all. The concessions cashier did not seem approachable or friendly in the short interactions I had with them. Several online reviewers have mentioned the customer service of the theater is very poor overall, with numerous accounts of the employees yelling at the customers and such. I didnt have any incidents on that night, but given the overwhelming amount of reviews mentioning such things, its a hard thing not to dismiss altogether.For those of you who prefer to buy tickets on-location, use caution. According to other reviewers, the theater usually has one cashier, so lines for movies are often long. Given that this is an independently-owned business and a smaller operation, I would not hasten to call this a fault of the theaters, just as something to keep in mind.It did not feel as though much care had been given to the place. Most of the lobby and the screening room was messy or just ill-maintained. During my visit, a large pile of trash was resting on the lobby floor (Ive included a picture). The mens bathroom was a mess. The urinals were all labeled as “out of order”, and a toilet from one of the stalls was continuously flushing. Each and every sink had different handles, as if the business prioritized rapid repairs instead of design continuity. Very unprofessional overall.The theater screen is small, and the screening space feels cheap (that is, cheaper than one would expect) and uncared for. The commercials that played before the film began were slightly off-center, resulting in the image being more to the right and displaying on the curtains. This isnt a big deal in and of itself, since many theaters commonly employ two projectors per theater: one designated for the film and the other for local ads and sneak peeks at coming releases. However, several reviewers have mentioned similar difficulties with the ad projectors at Buffalo Grove Theatres as well, leading me to suspect the projector mishap is moreso a result of technological neglect than an entirely innocent mistake.The end credits of the film we watched were cut short a few minutes in. It felt as though the theater was kicking us out. According to reviews online, this is common practice.Overall, Buffalo Grove Theatres is a disappointment immortalized by the incredible amount of one-star reviews you see here (often accompanied by an infantile, defensive response by the Theater themselves, as this one will probably have as well). Sure, the tickets are pretty cheap, but allow me to make my point very clear: it is not worth it. Not in the slightest. I wish I could say differently: Im a huge supporter of local businesses, and nothing hurts me more than to write a review like this. However, in the words of the Theaters very own juvenile review responses: you get respect when you give it.

The theater is outdated. Dust everywhere, especially the vents. My kids were coughing because of the dust. Popcorn refills are not free. They charge you $2.00 you for an empty cup. The theatre screen was not maximized to dimensions. The volume could be adjusted properly. The owner did not provide an itemized receipt until I asked a few times for it. Debbie, the owner was not customer friendly. I am not sure how this substandard theatre is still open. Will not return. Perhaps, if there was better customer service, I would. For now, I will go to Regal or elsewhere. I suggest they clean their theatre (especially the vents) and get training on customer service skills. I guess you pay for what you get, cheap.

Definitely my personal favorite theater. I love movies and no other theater makes you feel quite as individual as this one. Any theater can just hold movies for you to watch, not really any can make you feel like you are at your friend’s house watching it. It’s always a great experience at the theater. So even when the movie sucks, I’m never disappointed with the service or my experience.

Great little theater. A nice little selection of the newest movies and the food prices are decent. Very budget friendly!! My only gripe is that the theater seats get very uncomfortable after about 20min. Im constantly readjusting while watching the movie. Overall its a nice place

I am so upset. Not only did the lady ask to see inside my coat to see if I brought food, but she persisted to hold onto any food that I had. I told her Id put it in my car, and when I came back she asked to see inside my coat again. So intrusive and rude! I came to a cheaper theater to save money not be hassled and invaded. I had my legs up, and the theater was empty besides me and my friends and she came in, told me to sit in a normal manner because kids were coming. (I was wearing a dress, but by no means was I sitting inappropriately, I can sit how I WANT! I wasnt indecent!) The place did not feel clean, I felt like bugs might crawl up me. And of course I was right, because when I got home I had stains on my dress from the seat I had sat on (I didnt eat anything so it was from the person before). Chocolate everywhere, pictures attached. NEVER GOING BACK!

I love this theater. Very cheap and never been stabbed once. Other theaters are full of guns. I just wish they would search us more because bad people hide things in their clothes, not purses. Also, old buildings are always dirty. My house is 30 years old too and is filthy. I love this place!

I wish they would strip search the patrons. I feel like I’m leaving here with too much dignity.

Small size community theater. Provides good selection for popcorn. Needs updating bit good option for middle of the day, close to residential area.

Its pretty clear that there are some paid reviews here. The only way Id come here is you cant afford to go anywhere else. The owner is the definition of a witch. Theres a reason that this theatre has near empty theatres for every showing. AVOID AT ALL COSTS

We took our daughter to see her first movie here and the owner made small talk asking daughters age ect. Then told us if she couldn’t sit through the whole movie she would refund the ticket price. Don’t know of any other place trying to be that family friendly.

Rude staff. Ungrateful after BG kept it alive with their donations, for some reason.

The lady was very mean to my dad and though my dad was “carrying a gun” because he looked “suspicious” to the witch old lady at the counter. Then the lady inspect my grandma’s purse and took my water bottle and in which after she didn’t give it back. WORST. MOVIE. THEATER. EVER.

I got STABBED during Rise of Skywalker! Theres virtually no security here! I understand you cant search every bag but theres got to be SOMETHING they can do, any amount of security at all would be better than this. Next time Im bringing two knives so I can stab someone back twice as much if they stab me again!

The lady at the front demands you to empty your pockets. She makes the TSA at the airport seem easier and nicer to deal with. Debbie, I strongly suggest you change the way you treat people entering the theater. This place is very unpleasant in general. Its dark, scary mysterious, old and needs major updating. Its kind embarrassing to have a theater like this in a nice suburb of Buffalo Grove. I will not be returning to this place.

The lady here is rude and racist. Do not go to this theater. Reviews are correct. STAY AWAY!Edit: was told to get the hell out of establishment after asking for refund. I was the one treated unfairly and attacked, most likely because I’m black. You may check bags but the way you treated me was as if you hated my guts. I never felt so much hatred from a “professional” establishment. If it wasn’t my race why did you tell me to get the hell out of your theater? I would have never treated someone the way you treated me. You are not a very kind person ma’am.

I understand keeping the public safe but the way they went about searching our bags was very rude. One of the employees rudely said “She’s hiding things in her bag.” The popcorn was burnt. The theater was freezing even in a coat and blanket. The screen was not big enough for the projection and 1/4- 1/3 of the movie was cut off. We will not be coming back and although the price is good, the service left us feeling terrible.

This place is epic.i feel so safe when the lady checks my stuff for candy.i was kicked out for having candy but the lady enlightened me and now I feel soooooooooo bad for stealing from a small business.best place ever 10/10

Love this little theater. Been going there for years and have never had a bad experience.

I will not be returning again. The woman at the front desk is so rude. The theatre isn’t set up well (there is an unmanned desk for a ticket taker) , so you buy your ticket at the concession stand (??) but the woman acts like you’re nuts for being confused? Such rude staff and rundown theatre, first and last time being there! Don’t be fooled by the cheap ticket prices.Also, the owner keeps commenting on everyone’s reviews and saying she “was not rude”. I feel like if this many people are saying the same thing, you don’t have much of a leg to stand on anymore! There were only 3 other people at the theatre while I was there and all 3 of them said something directly to me about how they will not returning to this theatre either.

A nice cozy community movie theater. Clean and modern and good quality.

Last Sat afternoon we had a horrendous experience at the Buffalo Grove Theatre. The vintage run-down looking theatre wassecondary to the fact that we were treated so badly. It was the witchy looking midget with a big mouth and extremely rude behavior that left us wanting our money back. We were ready to walk out but we wanted to see the movie.After my husband bought a bucket of popcorn, she said she had to search my tote bag. When she discovered I had a drink and a bag of candy in it, she announced she had to take it away.She said she’d return it after the movie. She also said if I choked on candy I brought in, she wasn’t insured.I took the drink back to the car and put the candy in my jacket pocket. When I returned she took out a pretend wand and said my jacket pocket looked puffy. She wanted to see what was in it. The nerve of this witchy lady who I presume was the owner. I gave her that bag but she missed some of the other candy I had smuggled in.After the movie when I showed her what candy she missed taking away she was furious!!She exclaimed “ I hope you NEVER come back.Her wish will come true!! Never again!

This is the best place ever! I love that they check all bags so I felt very safe! The staff is wonderful! They asked a movie goer to get off his phone and he demanded a refund a d called the police!!! What is wrong with people! Please support this local business!

It’s a good, no frills theater with unbeatable prices and locally run by a wonderful woman. Highly recommend over throwing money over to a giant like AMC or Regal.

The owner is extremely rude and unprofessional. She searched bags but failed to notice all the other people bringing food and drinks in their coats and pockets. When we asked for a napkin her response was “why did you spill something?” If it weren’t for my children really wanting to see the movie, we would have walked out. Plus the entire place is completely filthy. I’m shocked they can stay open!

Rude and indifferent staff, dirty and rundown. As far as picture and sound quality... you get what you pay for. Never returning.

Great prices, horrible service... think how this establishment is defensive in every negative review

Very rude customer service especially the young lady I ordered large popcorn and soda she threw on the counter as if shes doing me a favor. I left my car keys inside so I went back to get my keys, and the young lady with bad attitude asked me to take other people trash throw in garbage when I refused to do it she followed me to mens bathroom and threw trash at me and the manager just stood there and said nothing to her. Movie ended abtupty without the movie ending. Other people who were watching thought it was weird. One of the customer went to the front and told the the old white hair lady. She basically said the movie is over. Trust me movie was not over. This is the first and last time for me. They made me feel unwelcome. If u want people to respect first learn to respect. I like to support small businesses but this kind of behavior no way.

Great local theater! Staff super nice and welcoming. Def planning to see more movies here!!!!Edit: I dont know where the negativity toward the owner is coming from. They were really nice and patient with me about figuring out how to redeem my fandango order.

It’s Good for budget movie goers. The experience is almost the same as Regal or amc for 1 tenth of the price.

Just moved to the area and found this theater on Google. The staff was very friendly and helpful when I got there. The theater has the old school seats but the place was clean, the sound and picture was really good. Me and my family will be coming back and supporting this local business instead of a larger chain theater. We really dont understand the negative reviews because we found out for ourselves that they were not true. Try this nice local business out you will like it. Also they have a great food and drink selection. We had a fresh dough pizza that was great.

Well, If you come to watch some movies (what was already in the passed-ran out) that is , OK place to go...... The place is a little bit on unfashionable side, hard sitting chairs, cheap prices.....Well, it gives you feelings like you are not at the 21st Century at all......But come back at 80s ) Enjoy it!

Horrible customer service. The old hag behind the counter needs to retire and give up this theater. She has no people skills. She snapped at my son though he was doing nothing wrong. She searched my 8 year olds little purse because of weapons? She kept coming into the show yelling at customers. Complained about the sound and did nothing.UPDATED: Of course, the owner says everything is false. Teach respect? My 5 year old is shy and didnt answer you when you said something to him, and hid behind me?! And you snapped at him.

YEs! i came to saw click by adam sanlder and the owner came and kissed me right at the climax. searched my bag 30 times during the thing, andd ate my jihmmy johns. Like PERSOS

Worst theater I have ever visited in my life.The girl at the counter is so rude. Anyone interacting with her will never visit the theater again. the management should take action against her for beeing so rude to customers. Even though you buy tickets online you need to stand in line for paper tickets such a waste of paying convinience fee online. There is only one line for food and tickets. I am never going there very very bad. The theater smells so bad, seating is so bad unclean I could not sit there for 10 min also.

This theater is horrible! I felt they disrespected me because the old lady behind the counter went threw my purse. She touch my belonging. That was inappropriate and I felt that was unacceptable. Never again will I come back here. Horrible customer service they have no respect for their customers. I will make sure my friends and family don’t come here.

One of the Best and Last independently Owned Movie Theaters left in Illinois. great prices, Friendly service and affordable Concession Stand. ive been a Customer of this Theater Since they opened their Doors in 2009.

Bag purse check ladies so don’t bring in your water & no food have to buy it here. I just had water in case got a thirsty it’s only 90F reel feel 100F outside but yes no water so ask for a refund $5 Tuesday before 5pm but not coming back here I go to AMC or Marcus theaters (movie) & pay $5.25 Just make your customers feel like they are a thief for not wanting to past out from the heat. And no don’t want your $2 bottle water or whatever it cost especially if has fluoride water in it like most do or your tap water hook up to soda machine if you even do that like Marcus will offer a cup if asked.

Well, its definitely outdated, seating isnt the best, and it did have a smell to it. But, it seemed clean. I understand their safety protocols, but, I cant say that I appreciate the lady wanting to search my purse. On the plus side, it was a good price for a matinee (about $12 for my son and myself, Captain Marvel) and since we were the only ones at that particular showing, it was quiet and we could choose our seats.

Normally dont write reviews but this place was awful enough to warrant it. First and last time coming to this theater. The lady at the ticket counter first muttered under her breath a rude comment about another customer in my presence. Okay, pretty unprofessional, but we all have our off days I guess. Then asks to search my (very small) purse. Weird, but okay security I guess. Then she made sure to tell us for Avengers: Endgame THERES NO SCENE AFTER THE CREDITS! ...okay? I didnt ask and would stay anyway since credits are there for a reason. Didnt get a ticket or receipt. No ticket, so be it if thats how you operate, but no receipt? Kinda sketchy, now Ill be watching my credit statement closely. The theater itself is outdated, small, and dingy, but its a discount theater so I guess you get what you pay for. Annoying layout since the aisle goes right down the middle so youre forced to be off to one side to watch regardless of where you sit, not great. Also every time the door opens it floods the screen and theater in light, which is just poor design and extremely disruptive. Audio was playing but no visual until the official previews. Lady from the front counter came in multiple times to wander around and thentalked to customers about various things WHILE THE MOVIE WAS PLAYING. The poor layout meant every time she did this was a disruption to everyone, not just those around her. Audio quality was not great even for discount theater standards. But probably the worst part, they cut out the end credits almost entirely. Even if there is no post-credit scene, some of us actually still want to see the credits. Also it wasnt just the tail end of the credits that were cut- they were almost entirely eliminated. Screen dark, audio out. Pretty sure thats not legal and/or is a breach of contract. Also put a damper on the end mood.Get your act together. Never going back.

We enjoy supporting this hard working family owned business. The lower price of tickets and wide variety of foods available make it a great option for families. We are always greeted as friends when we buy our tickets.

I love this place!! nicest owners and best baked goods!! The washrooms smell NICE. Its like a floral scent. Cleaner than my washrooms at home! They clean so well! Thanks!

If I would of read the reviews before trying out this movie theatre I would of never wasted my time going here. I paid my tickets online and everything went smooth. Even at the counter the gentleman and the old lady were nice. We were actually running late for “Frozen II” we sat in 10mins into the movie. No big deal. I grew up in this town and attended Buffalo Grove High school. I moved out to Midlothian IL which is 1hr away to be exact. I decided to take my family to buffalo grove theatres. My two daughters and wife. We were exicited to have and old school theatre experience. I quickly decided to take Quick pic to post on my social media. I was actually gonna tell a bunch of my friends to try this theatre out. It was VERY affordable. Out of no where the lady at the counter started yelling at my wife and asking if she was taking pictures and videos. She was completely caught off guard and then asked me. And I said “YES” I took a quick picture. At that point she just said “you have to get out now”.... she said if didn’t erase the pics she was gonna call the cops. I didn’t make it a big deal or argued. So I erased the pics. I was very confused of what the big deal was about. She said that “Frozen” was or had copyright and she wasn’t gonna lose her license over it, and I understand all of that. She insisted that we leave. What really got to me was my kids. If she would of asked nicely to put my phone away, I would of and I would of never gave her a bad review. She never considered the fact that my kids were enjoying the movie. I simply told my kids that we had to go. But this is how you lose business and customers. Like I said I understand licenses and copyrights. And I always do this at movie theatres. Take a quick snap to show off. All she had to do is ask me to put my phone away and problem solved. She made me feel like I broke a freakin law. But of course I had already paid my tickets. And she could care less if my kids were enjoying the movie or not. Very poor customer service. Very disappointed. I still don’t understand why she doesn’t work on Keeping customers. Instead of giving people horrible experiences. I honestly didn’t wanna pull out the RACE card but we weren’t given a second chance to stay.

Read the fine print before going! Overall it is a standard movie theater. We bought tix online and did not see the rules of the theater. Since it was out first visit, we walked in and went to a stand by the theaters instead of the concession stand, which is wrong and we were yelled at by the staff. Then you get to go through the bag check process, if you have 2 small kids like I do, you probably have a bunch of small snacks in your purse. Which were obviously confiscated by, once again, a very rude staff person. I personally loved the attitude when I said I had no idea and would have been prepared if I knew this, or just left my purse in the car. First and last time here!!!

This movie theater is very dangerous, old and sketchy. I seen people sell drugs to one another while in the theater !!!!. I am never gonna be lackin while I am here.

The popcorn was cold and it’s small. Some bathroom stalls were locked up. The staff acted like they did not want to be there. Also the worker put her hand in the popcorn.

I have been going to the Buffalo Grove theaters for years. I have never ordered food before. I ordered a pizza and pretzel. They were both amazing! The pizza is made fresh to order and served at your seat in the theater. The theater itself is clean and the seats are comfy. And you cant beat the price for a movie ticket. Everyone is extremely nice and generous at this theater. Recently, I went to see Avengers Infinity Wars and the owner fast forwarded through the end credits so we could get to the extra scene quicker. I really do not understand the negative reviews. I dont mind someone looking at my bag if it means I am safe. Are we quick to forget the 2012 Aurora, Colorado, shooting? Do NOT let the negative reviews scare you away.Please consider Buffalo Grove theaters for your next movie outing.

Before you go to this theater read the reviews. And the way the owner responds. Then spend a little more and go to the movie theater a few minutes down the road (Lincolnshire - the seats recline there and no one cares about your plastic water bottle. Its also not freezing and there is a nice old man that gives your kids a sticker! - what an amazing experience). This place is the complete and horribly opposite of this - and the reviews (the negative ones) say the TRUTH!

Its not an uptight 5 star place but its 5 stars for us! We love the people that work here and how not uptight they are about our little one coming with us to watch movies. She is very hyper and likes to stand while watching been going here for 7 years and never received a complain and we wont stop going there. Comfy movie theater.

Staff super nice and accommodating! I would give the staff 5 stars!The theater is a dump, floor and walls are dirty! Dust on sound panels! Just looks gross in here. Kids are disgusted lol.Movie is starting late.

Amazing! The movie was fantastic and the theatre is so clean!! Definitely going back.

I went to see Spider-Man today and it was amazing she was so helpful and nice and funny I’ve been coming here for years 10/10 would bring my girlfriend and future kids here

Buffalo Grove Theatre continues to be my families favorite movie theatre.The reasonable ticket prices allows us to see more movies with the widest assortment of food and beverages anywhere. We love big screen movies and this is our place. The owners work hard and aim to please.I posted a similar review 2 years ago but have to say it again.Support this independently owned theatre!

Used to be a 2nd run theatre. Was a better deal then.

This theater is a horrible experience. Dont be fooled by the low ticket prices. The lady at the front treats you with such disrespect. They will go through your purse and Pat you down to see if you are bringing in personal items. I understand it is a safety precaution, but there is no way someone would bring in a weapon to a place where no one should be. Terrible employees and they care more about making money then making sure the customers are satisfied. And thats just the service. The theater is small and very enclosed. It smells horrible and the seats are very generic and dont provide a good viewing experience. And the lady at the front always comes in the theater to check how you are doing when she is really trying to find people that brought snacks to the theater. They lose sight of what makes people happy, and dont respect their customers. Dont go to this theater. Try Regal Cinema in Round Lake or just anywhere else because this place is the worst.

This place WAS a nasty hole in the wall before Debbie and her family bought it. They have turned it from a last run movie theater to a 1st run theater without the big chain prices. Every time my husband and I go there I see another improvement from a new paint job to more concession choices. She has turned this into a nice family oriented community based business. THANKS DEBBIE.After I posted this I read some of the other reviews and I dont understand the negative posts. I do not think I have had to deal with Debbies daughter, but I have seen her pajama pants. This is a family run business and if that is their clothing choice does it really have an impact on your movie experience?? Personally I never take my book bag / purse into a movie theater - it a distraction to me. I have never seen a purse or bag get searched but dishonest people sneak snacks and this theater had a reputation for gang and other activities before Debbie took over. It seemed a lot of these people went in with big chain expectations and were disappointed. Others went in and judged the place by its looks and looked for reasons to be critical. That short little hag is a wonderful, warm woman who when treated with respect and kindness will give it back ten fold.

I dont understand negative reviews about this theater based on them inspecting bags for items. I want to feel safe during these dangerous times and appreciate them caring enough to be thorough. I dont like wasting money on fancy seats or expensive food or to have an experience at overpriced theaters. I just want to watch a movie and for that this is the place to go. The owner is a very nice woman and I get along great with her. Five stars!!

Great value!! Plenty of parking, easy to get in and out of the theater. Owner and staff are super nice, if youre not being a douche. Huge concession assortment. Screens are bright, audio is good, seats serve their purpose.

Friendly people. Clean good popcorn

That was one of the worst movie theater experience I ever had. Unnecessary personal and bag search,cold auditorium, uncomfortable seats.

I would put a 0 if possibleVery rude people at ticket sales and concessionAnd why are all of the employees wearing pajamas ?WeirdThe front of the building and concession stand / hallways are dirty and darkWhy post start times if movie starts 10 minutes afterUPDATE -Asked to leave theater after writing review - crazy -Instead of improving guest experience way to destroy it !Never in my life ...lolThis place is worst trashiest place ever !Do not go hereGlad I was kicked outKeep policing those reviews and dont change a thing

Havent been to this theater in a little bit. It is very dark and dingy. Thats pretty undeniable. Whats concerning is the responses from the owner to the reviews here. I see no culpability from ownership and quite frankly, a confrontational attitude towards any grievance. Judging by the owners own words, I feel like this would be a horrible experience and wouldnt choose to give money to someone that seems that angry. Good owners take reviews and try to better their establishment. This owner seems like they just want to discredit anyone as if theyre part of some vast conspiracy against that theater. It makes me believe the reviewers experiences to be valid.

Great timeLove the employeesEvery year when I visit my grandkids we go see a movie or twoAffordableThank you Buffalo Grove Theatre

Cheap tikets+best popcorn

I remember when this place opened. We used to go there all of the time and it was kinda cool to have a cheaper theater to go to close to home.I just spent a lot of time reading other reviews.Yes, its older but I cant say it was dirty, it didnt smell bad either, as a matter of fact at one point i walked my daughter to the bathrooms and its smelled of chocolate chip cookies baking! The woman at the counter was nice to us and accommodating. The other girl did get a bit snippy at my husband for putting his drink on a table right in front of the counter to put his straw in it. She said not to use it, thats why it was roped off...it looked like a folding table, why not just take it down?Yes, the movie started ten minutes late, yes the movie stopped maybe a minute into the credits, I wouldnt have stayed for them anyway. Both the seats and theater are what youd expect of a theater that age. The problem was there was no life in there. There are signs on literally every wall, especially in the front demanding different things. Dont forget to take your garbage with you, we will check your bags for safety, just every little thing you can possibly think of. The front box office was boarded up, im assuming thats what causes such lines inside on other posts, it is a small place but thats not a bad thing. Isnt it simply part of the movie going experience to stop out front and grab a ticket?I feel like owner responses in other posts are derived from someone who doesnt care anymore, doesnt find any enjoyment in it, is tired, like many of us are. But were not going there to feel tired, were going there to experience something that will pick us up.I feel like we need to support local businesses in the community, but they also need to give us a reason to.

Old and dingy theatre, but that carries some charm. A fine place to watch a movie. Affordable and without that huge corporate feel, which is a plus. However, one staff member was extremely rude to us and we left feeling like they didnt care about our business. For a small theatre, I feel like customer service should be their number one priority, which it clearly was not.

This is seriously the worst movie theater I have ever been to. I never leave reviews but feel like I have to as to how horrible our experience was. The food is terrible, the place is junky and dirty and smells bad. The worst part is that my kiddos left crying because of the mean lady that works there. The customer service is terrible - beyond terrible. This lady has suffered some severe trauma to treat people she doesnt know like garbage.Give yourself a gift - spend more and enjoy true comfort in a real movie theater like we ultimately decided to do.

Found this theater the other day to watch Paul, Apostil of Christ. I have lived in Wheeling for years and didnt know this place was here. Me and my wife went to see the movie and had a wonderful time. My wife had a bag which was check and we understood and appreciated. The staff was very nice and the concessions were really good. I dont understand some peoples issues. We will be going back to this theater in the future. We like to support small business and the personal friendly experience was great. The theaters and bathrooms were very clean unlike most of the bigger theaters. The movie had great sound and the picture was clear, what more could you ask for.

Since I can comment only once I am replying through another username. Im replying to the comment that the lady said to stand outside. She let other people come in and not me. Also it is not professional to come inside the theater and argue with me and the movie is about to start and there is other people around me. Also she asked other two people if they have any weapons on them and this made them unhappy. I believe the person who is responding is the person at the counter. So I do not believe that it is going to be any different because the manageris the same, the person at the counter is the same, and the person replying to the comment is the same.

Every Tuesday tickets are half price...

The old grey headed woman at the front desk is very rude and miserable. She also unprofessional and dont know how to speak to customers. I cant image how she sleeps at night knowing how rude she is to people, she really needs help.

This is our go to theater. Debbie and Kim keep it safe, clean and family friendly. They show first run films at reasonable prices and check to make certain that nobody brings anything in that could cause harm to any of their patrons.They are proof that an independent theater can provide an alternative to the big chains that require a home equity loan to attend.SUPPORT THIS THEATER!Florie and Howard

This is my favorite theater in town. It is run by a local mom and she is ALWAYS working. She has great pricing for movies and concessions. Highly recommend. Support our local economy with a hard working woman, doing something you enjoy.

The short grey haired woman that worked at the theater ruined our movie experience by having sudden suspicion on me out of a bunch of others walking into the theater (let me point out I was wearing bright white shorts and a casual shirt when I was asked if I had a weapon of some sort in my pocket and there she claims someone was once stabbed around the area but the reason I took offense was because everyone else had “bulges” in their pockets and they themselves were not asked or told any of the information which I was told then we try to gather a refund where we are constantly asking the lady for a refund and she co tinues to talk about each of us while going through papers for receipts and she yells at my son and starts saying he shouldn’t be seeing the movie anyway due to his age but it should not matter if he’s with a parent the age 21+. The lady then aggressively pretends to swipe our card as if she was giving a refund but turns out there was no refund transaction in my bank account but the lady threw out and ripped our receipt when we she gave me back my debit card.

I have been attending this theatre for many years now. The staff is extremly friendly and hospitable. The owner and her daughter bend over backwards to ensure that everyone is happy and well taken care of. Family friendly, always clean and comfortable!! The screens and sound are great! The price for tickets and snacks are amazing! Overall awesome experience each time!

Didn’t have an issue really - but I did notice how rude the staff was to other patrons. Not impressed with how they run their business.

Would not return. Theater was much colder than movie theaters generally already are. Bathroom was quite bad, no napkins out for you to take into the theaters (they are kept behind the counter-- had to go ask for some ), employee insisted on searching bags for carry-ins and weapons, weird little signs in the bathroom stalls be hygienic. Human beings have to clean these bathrooms after you use them. I feel like thats common sense and kind of rude to put in a bathroom stall. Just a really odd theater visit. Very strange.

Has the best move is and the best popcorn

No air conditioning.....we were literally sweating!

We love this local place. Always had more than fair and pleasant experiences there.I love to take my family for an affordable movie--AND to support a small local business.Management is very nice. Always greets us ( including young daughter) with a smile...and often goes out of her way to ask how we liked our movie.This may not be the fanciest place...but we really enjoy this local gem.

Absolutely awful they use a metal scanner to admit each person and they question if I was actual student because my student ID didnt have a year on it. The theater was also wildly outdated and disgusting

Betty is a wonderful lady! She always works so hard! She’s always so positive and makes sure she treats her customers right

The picture and sound quality was fine, but the staff were incredibly rude. Horrible customer service!

I have been going to the BUFFALO GROVE THEATER since I moved here, over 5 years ago.I feel as if its my MEDIA ROOM away from home.I am always greeted in the kindness of ways.Many times I have been asked how I enjoyed the movie on my way out.A perfect example of this home town theater is the day I went to see a movie and realized that I had another appointment, and had to leave before the movie ended.The next day, I went back to see it again. When I got to the front of the line, the owner/manager Debbie asked why I was back. I explained that I had to leave before the movie was over the day before. Without a moments hesitation on her part, she would not take my money, and told me to relax and enjoy the movie. That would never happen in a BIG theaterThe theater is kept in fine condition, and I have found the Ladiies Room to be cleaner than some theaters Ive paid $9-12 to go to.The movies are first run, and the sound system is excellent.We have very few places we can boost about in Buffalo Grove for entertainment.I for one would like to give TWO THUMBS UP to THE BUFFALO GROVE THEATER

My first choice of theaters, seat are small just like the price, plus so many surrounding restaurant to eat and them snack at the theater is wonderful. They always check my wife miniature purse...fills I am secure and laugh at my wife.

I think this place is terrible. You can’t walk in without stepping on popcorn, the place is filthy, and the movies they show aren’t even all that good. It’s obviously a low budget movie theater. NOT SATISFIED

My family and I have been coming to this theatre for a very long time. The owner is always very nice and polite! The prices are def unbeatable and the theatre is always clean! We love coming here :)

Great Theater and Staff. I also really enjoyed the concession items I received, very fresh. Theater was clean, movie was clear and the sound was good. The price was very affordable for everything. Will defiantly go back. I dont understand the negative reviews when I was there everyone was treated well and friendly by the staff working. Dont listen to them give the place a try. They did check my bag which was fine with me, I liked the fact they make an attempt to keep weapons out of their building.

Late the movie was suppose to start at 8 and its now 8:32! The theatres are good but the sound is so light!!! It’s so sketchy and it’s smells like rotten noodles

Good theater! Thank you!

Great little theater to watch first rate movies without paying the high costs of the major brands.

Absolutely horrible service! 1st the lady is so rude to her customers, as a example me and my family were just taking pictures in front of there fountain (that was kind of ugly) until we hear someone yelling at us, about sitting on a ugly fountain that she doesn’t Evan pay for... and right after she asks us “ whAt mOviE ?” With a nasty attitude ,Like who is going to give her money after treating us like that?! 2nd there food isn’t Evan good and there movie theater looks rundown . They are very cheap as like another review said “ we just had a few napkins and we went to grab more and then she told us to put them back”! Like how cheap! She also talks under her breath saying nasty stuff to me and my family, this happened to us many times. I would not recommend this movie theater .

The grouchy owner can’t pay for a heater. I was freezing my butt off. When the movie ended I walked out side and there was a SKUNK, and it was right next to the Theater! The skunk must have felt at home.

Main issues: 1 long line at concessions to order food & buy tickets to see Endgame so we had to wait while everyone decided/ordered/ paid for/was served their popcorn & pop before we could but it tickets to get in. Then the Audio was so quiet we could not hear all the dialogue & when i went out to ask staff if they could turn it up the response was parts of that movie are supposed to be quiet! I responded it was so quiet i could hear the guy behind me eating popcorn but could not hear the actors on the screen. He then agreed to tell someone and the older woman walked in 10 mins later during an action scene, must have determined it was fine and walked out. It was the least professional theater experience Ive ever had. Not worth it at any price.

We love this movie theater. We have been attending this awesome theater for years and recommend it to all our Friends and everyone. Very charming, fun, and for extra entertainment they have some of the toy crane machines and game machines that we enjoyed when we were younger. Our younger family members love it also for that reason and because they always have the newest movies and the tix prices rock.The staff is awesome, very friendly and makes you feel like a part of the movies family. Thank you Deb, Iris and all you lovely Ladies for making every visit totally over the top. We give this Theater 6 stars.The Crane Bandits Mom and Daughter team

Scary theater. Very cheap though.

Not a psitive experience, especially for children. The woman yells that you can not bring in a snack for a toddler, nor a bottle, she is rude, and I dont know why anyone would want to support such an unprofessional environment. The theater is outdated. It would be nice to have a nice theater at this shopping center with a few good restaurants right there. It would be a much better draw for the community. Why support a local business if the people working the counter are nasty, mean, and unaccomodating.

I have been coming to BG theaters for my entire life. You WILL be taken care of, and treated like family. I cant imagine going anywhere else.

This place has become such a disappointment. The young woman working the counter is consistently rude and rushing people through, even though there are never enough customers to make anyone rush. They insist on searching your bags “for weapons” FYI, and they will dig through every pocket. Feels like they don’t trust their customers to not sneak in candy. The floors in the theaters themselves are always sticky. The chair fabric is itchy. When we recently watched the lion king, the projector or screen was malfunctioning and the center of the picture was a different color than the rest of the movie. I kept giving this place chances to support a small business, but it’s not worth it anymore.

Good prices, especially the matinee at $4.50. Its a bare bones discount theater so dont expect the shiny amenities that a full service chain theater would have. It is an independent theater too, so it is a dying breed that I gladly support. Service has been pretty good and I have never experienced any rudeness described by others (though I do not discount their experiences).