Went in today to get the whole family set up with some traditional recurve bows and supplies. Sam was very helpful and patient with all of our questions. A great experience overall. We will be back!

Were two lessons in to the three-lesson introductory course and having a blast. Mick is an excellent teacher and the shop/range is everything you could want it to be. The first 2 lessons have focused on form and technique and Mick has done a great job getting round all of us (16 max - 8 lanes alternating) and giving us personalized pointers and tips after initially giving us general instruction. The equipment we use (recurve bows) is perfectly good for shooters of our standard. The range is broken done into 10 and 20m sections. The beginner lessons use 10m shots, at least for the first 2 weeks. The range is bright and clean and obviously well-maintained. The age-range in the class is quite large and yet Mick still does a great job tailoring how he teaches us. Safety is also emphasized. Highly recommend this place if youre looking for lessons. The shop looks well-stocked and the folk here are obviously very good, very knowledgeable and very friendly. Look forward to getting their recommendations for gear as we continue to learn.

Ive had a bow restrung here and recently purchased a new bow as well. The guys here are super friendly, helpful, and wont try to oversell you. It can get busy on Saturday, especially closer to the season opener, but its well worth the wait. If you are considering getting into archery or bowhunting, make West Town your first stop.

Took the archery class with Mick. Excellent teacher and very knowledgeable. The store seemed well stocked. Friendly and helpful staff.

Friendly staff. My son wanted to learn archery and we took him to West Town Archery. They did great with him and he came out very proud of himself.

The staff was helpful and not pushy. They don’t try to over sell you and get every last dollar

I was having a tuning issue with my bow and was getting some pretty severe torquing, so I had Fred and the West Town crew look at it. They went above and beyond the simple paper tune I signed up for. Fred spent hours working diagnosing the issue and helped determine that the rest had become defective, even going so far as to help me with getting it warranty serviced and get a replacement ordered. He then spent even more time re-adjusting it and fine tuning it, getting the bow to shoot better than it ever has before. When all was said and done hed worked on it for almost a month and what did he charge me for? Just the original paper tune, he said the rest was just him trying to figure out the problem and he didnt want to charge me for anything other than what I signed up for. They gave my bow more care than I ever couldve asked for and went so far above and beyond what I was asking I legitimately felt guilty for them not charging me more. If you want someone to genuinely invest in your bow and care as much about it as you do this is the place.

They showed me the proper steps the guys over there are very cool and friendly this will be my new spot to go to every week

West Town Archery is the perfect shop no matter your aspirations in the sport. For beginners, the shop has extremely reasonable pricing and immense amounts of invaluable expertise. Not to mention staff who’ll take the time to understand your own goals and help you meet them. West Town has everything to get you started towards and successfully reach your goals in both bow hunting and target archery.Although the environment of the shop is very friendly and speaks to that of a family own business, West Town has the know how and inventory that compete with any of the large scale operations. Truly the best of both worlds!

I have been dealing with this shop for over 25 years and I have to say they are the best. I have purchased many bows over the years only to get superior service. They are very knowledgeable with the products they offer. I also have sent in many people with the same response. Top notch!! Rob and Fred are great and I love that it is a family business. They treat you like one of the family. I just purchased a bow for my daughter and will be coming in soon for a crossbow. Keep up the great work. You have a customer for life!! Thanks

Super helpful and quick staff. Thanks!

Very kind, considerate and extremely helpful.

I went into West Town with my dad and I worked with Rob. Being a first time bow hunter, I didn’t know much. Rob made me feel comfortable and taught me so much in a short period of time that will help me as a hunter. Thank you Rob!

I highly recommend this place. Very patient and helpful despite me being a complete novice walk-in. Their prices led me to them, but I was surprised and impressed by their considerate and patient help. A full beginner set-up cost me as much as buying lower quality items on ebay would have.

I bought my bow and had an unfortunate mishap where a limb broke before I had the chance to use it. I called and Sam told me to bring it in and replaced my limbs at no charge to me. Read other reviews and its super evident how well these guys take care of their customers. Absolute 5 star service the times Ive been in here, I will be returning for all future archery needs!

Top notch service. Excellent Mathews selection. Very helpful staff

Top notch service. Extremely helpful and knowledgeable staff

Just called to inquire about archery lessons for my 10-year-old. A guy answered in a very short & unfriendly tone, and when I told him what I was calling about, he didn’t say a word and hung up immediately. Wow.Update: left same review on their FB page. Writes back that only him & his brother were in the shop & neither one of them took my call; “there is some kind of misunderstanding going on here”. Now I’m being passively accused of lying after being hung up on. Class acts!

I have no clue on compound bow and went there to pick up a wrist sling for my bow. The gentleman install it free of charge and when I ask about my pull weight being to heavy. He adjusted it for me without even charging me anything. Now that is excellent customer service! I sign up for bow lesson and cant wait to learn how to properly shoot.

I went in to check out the archery range as I am here on Vacation from New York and wanted to find a place to shoot my compound I went in and a saw a female employee all the way to the right of the shop she saw me as I had seen her.I looked around for a few minutes and no one bothered to ask if I needed help with anything. As walking I out I notice a gentleman in an office who didn’t bother to acknowledge me either. The shop wasn’t busy at all it was around 11:30-11:40 this morning. Will never waste my time driving there from New Berlin again when in Wisconsin on vacation.

Very rude. I spoke to the owner and he was very abrupt in his presentation of company policy and his tone was extremely rude and unwilling to help.It was only after I pointed out to him how rude he was being was when he started suggesting other alternatives.After I spoke to him I called a different archery company we also have the same policy but were much more willing and able to help.

Friendly and polite, got to test fire a couple of crossbows while waiting for a friend to get his bow straightened out. It had been sold to him by another shop, brand new, with several set up issues. They took the time to answer my questions and talk shop about the different brands even though it was obvious I wasnt there to buy. They gained 2 new customers.

Amazing expert advice, Andy and Fred were very helpful and I will be shopping here frequently and signing up for lessons. They are great!

Great staff, very friendly but terrible hours in general, and especially on the weekends. The fact that they EVER close before 8(obviously except sundays and holidays) is extremely inconvenient. 3 stars because I love the place and its my go-to. Minus the two because of lack of accessibility. I should always be able to go to the range after my 9-5 for a reasonable hour of archery. Maybe change your close time to 7. That would be much more reasonable.

Great staff very friendly and knowledgeable. New video archery system and range are awesome. Great leagues for kids and adults. Prices and service are fantastic. Love this place

Very happy with my purchase. The man took care of me quickly, price was very reasonable. I recommend the store highly.

The best! Pricing, service and selection are amazing! Didnt make me feel intimidated as a first time shooter and helped me get into the right equipment at a fair price! Also they have classes for archers of all levels.Will definitely be back for all things archery!!!

We had a boys group here for 2 evening classes. The staff was very friendly and helpful teaching our boys archery fundamentals and they all had a great time. They have league competitions here, so Id call ahead if you want to just come in and shoot for fun to see whats available.

The guys that work there are the nicest, most helpful people youll ever meet. Highly recommend

Helped a almost completely newcomer restring, and reduce the draw strength on a compound bow. Saved me nearly $70 and was extremely helpful answering my questions. 5/5 will be returning.

Amazing staff. Extremely friendly and knowledgeable. They took their time educating a novice archer. Nice indoor range

Always pleasant and helpful. They dont talk down to you like the other big archery outfitter in pewaukee. My go to spot for paper tune. They simply do great work for a very reasonable price.

I went in to this store and spent close to $2000 on a brand new bow with a complete setup. Rest, sight, arrows, quiver, everything. I’ve bow hunted for close to 20 years and have never owned my own bow. The gentleman who helped me, Nathan, was very nice and informative. I was able to shoot all the bows I wanted and when I finally selected the bow and equipment I wanted that’s when the service stopped. He put my rest, sight, quiver, peep and kisser button on and did nothing else. He sold me arrows not even setup for my rest or my bow (I found this out once I ripped a fletching off and destroyed and arrow). Their website says that when you purchase a new bow they will paper tune it and watch you shoot to help with tuning it to you. This never happened. As a matter of fact, I called the next day and asked if Nathan would paper tune it with me and he actually told me that the manufacture sent “specs” with each bow and he doesn’t need to shoot it to know it’s good because he set it up according to the manufacture. Still can’t group my bow, I come in the third time to ask for a proper tune and I was told no by three different employees because “it’s probably just how I shoot” but no one would help me with that either. Finally after coming back for the 4th time and still not being able to group my bow, Rob the owner, finally gave me some pointers. Which only got me so far. My bow still hasn’t been tuned, I still can’t sight it in properly, the damn kisser button just fell off and I’m done with these guys. Also Nathan told me that once I’ve broken in my bow it will need to be tightened up again because the string will start to stretch and the peep will rotate. When this happened, several hundred shots later, I brought it in and another employee looked at me like I was crazy when I asked to have it tightened up. He told me to loosen my D-loop and slide it over until it pulls my peep into alignment! It’s like they make excuses to not do stuff hoping you won’t know any better. Save yourself the trouble and go to buck rub or pray you get a bow that’s perfect out of the box because these guys will not help you if it isn’t. I have to actually go pay another shop to help me now because the guys I gave $2000 to don’t have time for me. I sure wish I could return everything and start over with a different shop. I’ll never make that mistake again. The 2 stars is for the level of courtesy involved when being told they won’t help me and for nothing else.I really need to add the fact that I’m a bow hunter and it’s the rut. I’ve hunted and have taken a shot at a buck with this bow. I wounded it, tracked it for 8.5 hours drop by drop across 24 acres before I couldn’t go any further. I’m sick about it. This beautiful bow I can finally call my own and I won’t hunt with it because I can’t tell myself I can ethically take an animal. Thanks West Town Archery, I’ve learned my lesson. Nice guys that couldn’t care less about you. Claim to be a top Mathews dealer, go and buy a Mathews flagship bow, don’t have time to set you up properly, hope you can hit a deer this year!***UPDATE AFTER PROPER TUNING***Post cop-out response from West Town ArcheryAfter West Town Archery refused to help me with my bow I took it to Buck Rub Archery in Pewaukee and spoke with Jeff. He went thru my bow and discovered that not only were my cams out of time but the center shot was off and my loop was tied in to close creating nock pinch. He tuned my bow and he had me SHOOT THRU PAPER!!!! After one nock adjustment I was shooting bullet holes at 5 10 and 15 yards. Jeff watched me shoot and gave me pointers to fine tune my anchor point and make consistent shots. My bow was sighted in out to 50 yards in less than an hour. After being tuned my bow is much faster and more quiet. I was even given a card with notes and an outline of my entire setup so if I ever lost my bow I could walk in with this card and walk out with an exact match to my original. That’s a professional shop! Thanks Jeff! Never buy from West Town Archery!!!

Awesome customer service. Very friendly and knowledgeable staff. They were very helpful and patient with all the questions I had with me being very new to archery and even took the time to show me how to shoot.

Not only is the staff knowledgeable and professional, they are some of the nicest people you will ever meet. I took my adult (high functioning special needs) son in for a real bow. The guys there guided us through the process, helped us select the right equipment, and then showed my sun how to get a bulls eye! For price shoppers - I checked around and West Town is very very competitive. In some cases, the lowest price I could find on the internet and elsewhere.This is your Go To archery store!

This store is always busy, but that’s because the staff will patiently answer all your questions. Of all the stores in the area, this is the one where beginners should go first.

Great place to get info, supplies for your bow along with bows and crossbows

Nice people. Went there to shoot since i am just getting into archery and they gave me a few helpful tips which were very helpful. Would highly recomend

Got my bow setup, arrows made and sighted in all within a hour or so. Awesome store!!

Took a Girl Scout troop. The instructor was great. Kept the girls safe and they had so much fun.

Getting back into bow hunting and needed an equipment tune up. The people at West Town made me feel comfortable, were friendly and extremely helpful. First class operation and great for the sport.

Extremely friendly staff, great equipment, and lowest prices in the area. Been going to West Town for 15 years and have to say it is the best in Wisconsin.

Havent shot now in a few years. Wanted to get back into it/update equipment. They treated me with respect and explained the new things to me. Didnt make me feel dumb. Werent trying to get me to spend all the money I have. Great shop. 10/10

Very knowledgeable and helpful staff. You can tell they enjoy what they do and want to help.

Best service in the archery world they always take care of me when I go in there go check them out

I went in a week ago (7/7/13) with my buddy. We wanted to get into archery, but didnt know much about it. The guy who helped us was incredibly helpful and got us the basic equipment needed (without spending an arm and a leg on a new hobby!). I was very happy with the service, the staff, and the purchase.I went shooting three times, and on the third time, my bow snapped in half (its a wooden recurve bow). I took it back a week later (7/14), told them what happened, and they immediately replaced the broken piece. INCREDIBLE customer service. Assuming this hobby of mine sticks, Im definitely going to upgrade in a year or so to a compound bow, and I know where Im buying it.

The place to be for all your archery needs. Great people who work there.

Very helpful people working there

Great service and great shop with extremely knowledgable staff.

Im giving them ZERO stars. My experience with this store started positively and ended very poorly. I selected this store because I wanted to give a smaller place my business instead of always going to one of the big box stores. I thought they would give me better advice and be a place I could go to for years to come. Unfortunately it was a big mistake buying a product from this store. One of the owners Rob helped me go through all my bow options when I first went to the store. I felt very comfortable with the store and they seemed like a professional place... so I paid for and they ordered my TenPoint Turbo GT bow. The bow came in a week later and Robs brother, another owner Fred had me come in and go over the bow with him. I looked over the bow and noticed a sizable section of the top part of the butt stock on the bow had the camo worn off. I pointed this out to Fred and he acted like it was no big deal and I should just accept the bow the way it is. I feel if Im paying nearly $1,000 for a bow it should be in nearly mint, if not mint condition. I felt very uncomfortable dealing with Fred and he was very condescending to me. I got the impression since I look younger he decided hed treat me like some kid that didnt know anything. Im over 30 years old and no where near a kid. Rob called TenPoint the next day and got me another bow and when it came in it was back to dealing with the co-owner Fred. The bow that came in also had the camo worn off on the bows bottom stock support. Instead of sending another bow back, I asked if the store could do some sort of discount. Fred refused to do any sort of discount. I then asked for a refund of my money. They do ZERO refunds and are not willing to work with you. Ive never been to a store that has policies that rigid. After going back and forth with Fred to look for some solution to his rigid policy... he then suggests that he will give me TenPoint lighted nocks and install them. I became so frustrated with the whole situation, I said sure at the time. I came back to get my bow later that night after it was assembled and Fred never installed the new nocks. He told me he got so busy with other customers and that he wants me to learn to install them now. Then he tells me that the original nock on the bow will need to be pulled out with a pliers and will get destroyed during the process, which I felt was going to be trouble, but I was just ready to leave the place at this point. I got home and then started to read up on the lighted nocks on online posts and reviews. They are extremely hard to install... some arrows have broken during the process, lights fall out. They are just a disaster. I realized now why Fred was so quick to pawn these bad lighted nocks off on me. I returned to the store today and asked Fred if there was anything else available that I could get in place of the nocks since they sound like trouble. He said sure go pick something off the bow accessory wall. I selected a set of broadheads. He then told me Im going to have to pay the difference in the price between the nocks and the broadheads. It was 10 dollars. I told him Im not paying anymore. I already spent nearly $1,000 dollars at this store between my bow and the case I bought. He then flips out on me, starts screaming and yelling like a little kid and causing a big scene in the store. He then starts talking down to me and treating me like Im some child. Ive never been treated like this at any place of business. Fred then continues yelling and demands that I leave the store immediately and kicks me out! Fred needs some serious anger management help and I strongly recommend you not shop at this store. They may seem great at first, but just wait until something is wrong with your equipment you buy... they will not be professional or willing to work with you. I will NEVER, EVER come back and do business at this store ever again...

Nicest people. Training class was worth it!

Very helpful and pleasant. Incredibly knowledgeable on bows.

Had beginner classes this spring with my daughter. Very informed staff as well was our instructor Mick.

Always informative, never try and upsell you, and very honest workers. We have been going there for many years.

West Town is an awesome family owned business with exceptional customer service!

Terrible service. Rude. Money hungry. Racists.

Good service people was excellent friendly and helpful

Walked in to find out costs to shoot and to review the range, saw a few workers, one on the phone and waited for 10-15 minutes, no body acknowledged or even said Ill be right with you, place was dead no one shooting, walked out and will not go back, might want to learn a little bit about customer service

Very helpful and friendly staff

Great place

Took time to fix one of my arrows for free. Friendly

Video archery is a lot of fun

Great experience.

Great services

Great place the employees are the best in the business