Every time I go to Michaels, the shelves are half empty. Its like they dont have time to re-stock. Maybe corporate should hire enough employees to be able to put the products on the shelves as well as work the cash registers.And I can never find an employee to help me. I was asked at this visit by another shopper if I worked there, so other people were having the same problem.

Went in to get original artwork pieces framed. Had two pieces sort of awkwardly shaped; no frames for their size. Asked the customer service rep what to do, and she was super knowledgeable and friendly. She suggested ideas, even walked me to where I needed to go. I chose to go with a matte and a pre-made frame. Service was supposed to be two days, it was done the next afternoon. And the result is stunning and I couldnt be happier! Thanks for such a well done job Michaels!!!

I dropped off another picture for frame and matting. The staff in that dept. are all great at helping with selecting different colors and styles. Always better than my ideas!Their prices are great, more than fair considering the finished product is as I said better than my original design, a real bargin.Thanks again Michaels!!!

Alex helped us with selecting the right frames, matting colors and sizing! Kudos to you Alex, we will continue to come as long as youre there to help!

I appreciate how this store tends to be slightly more organized and tidy than some other locations. I’ve never had a problem with anyone on Michael’s staff and across the board they seem friendly and approachable. Michael’s return shoppers will get what they expect here.

Today September 16 of 2020 I called to check on stock on white T-shirts and I got on hold for 20 minutes the first time, I had to hang up. Called back immediately and got put on hold for another 15 minutes with no response. I hang up and try calling again and at that point the kept hanging on me.This is not acceptable to wait for that long and not get someone to help. I’m sorry but your customer service deserves no stars, you are lucky I’m able to leave a 1 star.Please work on your customer service on the phone and in the store; it is very important for a business to keep alive.Work as if you have owned the place make people welcome, especial and appreciated because we customers make it happen for you.

The best, most clean and organized Michaels I have been in.

Looking for matching frames. They had a large selection

Today was the second time I tried to pick up my curb side order and they can’t to bring the bags in my car.The first time they were to busy and today, second time they asked me to go inside of the store because they couldn’t go outside.I’m so disappointed with the store, I don’t buy anymore in person because always have long lines at the cashiers and the mane get never helps. Now I’m trying to by at the curb side but they can never bring my bag outside.This is the store :4240 W 78th StMinneapolis, MN 55435United StatesWhat should I do?????

This is such a fun store to explore, they have everything you need for art projects and creative gift giving.

The Michaels website displayed an ad on the weekly sale page for BOGO free one regular priced item. The new cashier didnt know how to ring up the sale so she sent me back to frames where I had to wait 20 minutes before being able to speak with another employee, Maj. Maj claimed I could not get the sale, even though she admitted the ad did say BOGO free one regular priced item. What really bothers me is that even if an ad is incorrect, the store should still honor it because it is published on their website (not a third party site). There also wasnt a reason for the ad to be mistaken. It was not expired and was posted right there on Michaels website. It feels like they are trying to keep people from using the sales, which I look for before shopping. Im not going back because it was such a waste of time for something that could have been easily avoided.

Amazing selection of everything arts and craft

VERY well-stocked (variety too), employee(s) knew exactly where to lead me.

Wonderful people to help find what you are looking for (plus the have great deals on canvas)

I love this place! i have many crafty hobbies and i get almost all of my supplies here.

I came here looking for help with a specific need in photo albums. The choices were good but not quite what I needed. The staff were friendly. The most knowledgeable help on the products came from other shoppers.

Jenna who works in the frame department is an amazing asset to this company! Her customer service skills surpass any Ive encountered in a long time. Give that woman a raise!

My stars have more to do with that but I was finally able to find was $4 grab bags Ive been looking for forever. Its not a very big Michaels, but they seem to have just about everything a crafter

Shelves seemed bare. A lot of things out of stock... Difficulty using my discount...

Very friendly staff. Very helpful on finding items.Store is smaller than it should be, very compact store. Not organized at all.

Ordered something online for store pickup and for some reason it didnt show up. No customer service available except Mike bot, put on hold indefinitely for a real person. Unfortunately, this is a gift for someone and Ive no choice during covid to find this elsewhere. Argh!

They allow customers to shop without a mask.

Really could use larger signage. Not sure the reason for such dinky little signs. Kept running into customers while trying to get close enough to signs to read them. Plus, wish they wouldnt utilize the bottom row of shelves for tiny bottles of paint. Its close to impossible for customers with any agility issues to get down that low to retrieve and put back bottles. And frustrating to discover bottle was in wrong slot. Try to find assist? Mmm? No.

Nice staff, clean store.

(During Covid Review) - NOT ACTUALLY OPEN, LONG WAITING TIMES. I am completing a design drawing class, when my markers run out and i need to quickly purchase two Prismacolor Cool markers.So i look online to find that Michaels is going to be opening at 10 AM, Surprising because most michaels stores are closed during these pandemic times.I get there, and theyve got a sign saying that I need to go online to order and then pick up the order, I am disappointed that I am unable to go into the store for my two lowly items, but I think it will be alright since I am there and I have only two items. That IS NOT the case!I get the order through at 10, I sit in the parking lot for around 30 minutes watching as cars keep going by the front for pickup, until I realized how long is this going to take?I call the store and politely ask if there is anyway to get my two markers that I have already ordered. She say no because there is over 90 people with orders before mine!!Now, having a knowledge of what Michaels sells, it is very possible that these 90+ orders contain things that require no urgency to get into the hands of customers, such as Puzzles, Coloring Books, Sesonal Items, and Home decor!Michaels NEEDS to have a priority, or even a express option within their orders. Many Students from the metro area need art supplies for school projects, and this Michaels is one of the only Art stores that seems to be OPEN. With the school year coming to the end this company should be focusing on purchases for students and not anything else. It is now 4 PM and the order still hasnt been completed and I have definitely failed this assignment that needed the markers. -_-Within a physical space such as a brand store OPEN means OPEN to customers to allow them to come IN. Please Avoid this store during corona time wait times are way too long!! I am sure amazon with their delayed shipping will be much more quick in shipping out products that you need compared to this Stores Pick-up option.

Curbside pick up taking days to be able to actually go pick it up.

So much to look at. I wish I was a more accomplished artist. Wife loves the place, she could spend hours scheming plans and projects.

The staff was super friendly. Everything was nice, clean and well stocked.

EVERYONE in this store are friendly and helpful! From framing to home decor, they really go the extra mile! Thanks Emily, especially!️

MY ITEMS WERE NOT PROPERLY TOTALLED. WHEN I REQUESTED A FULL RETURN, THEY SHORTCHANGED ME. AFTER A SECOND ATTEMPT AT RETURNING MY ITEMS, THEY STILL SHORTCHANGED ME (albeit, less the second time). WHEN I POINTED THIS OUT, THE CASHIER JUST SAID, SORRY.This might be the first one star review Ive ever given. I love Michaels, shop at the Shakopee store at least once a week and have never had a negative experience in any store until I visited this one. My cashier assured me that she entered my phone number to access my rewards and that she applied my 40% off one item coupon. She didnt. She also incorrectly rang up my items. I asked to do a full return. Another cashier helped me with this (after I waited for at least another 15 minutes) because my first one couldnt competently do it. I dont necessarily fault my original cashier - I do question the training she received however. When I was handed my cash during my return, it was over $5 short. I never received a paper receipt but luckily had it in my email account. I pulled it up, showed the cashier helping me (who by the way, appeared to be in a lead/manager position). After another several minutes, she STILL shortchanged me. After letting her know, this second cashier simply said, Sorry. The line was getting long, I was tired of waiting, and it was under a dollar, so I left. I will NEVER shop at this location again.

I like Michaels for the yarn selection. And its easy to get to. The people at night were friendly and it was slow so easy to checkout and leave

Kind of a crowded store in terms of lay out, but nothing too overwhelming. Its a pretty standard Michaels, if you want some decent art supplies, home decor, childrens creative kits, and seasonal decorations its your place. This store is almost always clean and the staff are friendly enough.

Great experience!! The employees were warm & welcoming. I asked for the location of an item and said I was just a beginner at this type of hand lettering. This employee went above & beyond to show me different products to use & what would be better to start out with. She also showed me several books for ideas & was very knowledgeable in this area because she enjoys it too!! I didnt feel pressured or ignored, just the right amount of help!!

Great sales, awesome service here!

AMAZING staff!! I ordered a desk from online and came to pick it up and the employee was super nice. She helped me right away and even helped carry it to my car. She was seriously the sweetest! She was working at the pick up counter, and has blonde long hair, like age 18-21? Let her know she did great!

Clean store, had to search for help, but great help then. Checkout was great.

Great! The women that helped in the frames was very nice. Thanks for your help.

Every time I go to this location, I remember why I go to a further location or skip Michaels altogether and go to Joanns or Hobby Lobby, both only about a mile away. Once again I left empty handed without the item I went in for. They had it, according to their website, but I spent 30 minutes walking around looking for the item or a sales associate to help me. In that 30 minutes, the only employee I saw was a cashier as I was leaving the store.

I live there selection of paints

Use your online coupon!! Great crafts, all kinds of fun ideas, awesome holiday stuff too. Probably my fav place ....

Go here regularly, usually great deals

Always find something to finish my projects at Michaels.

Micheals is always a place of inspiration and temptation. This location, located near a World Plus Market and a Trader Joes, is brightly lit, well-organized and a crew ready to assist you find that yarn, paper, paint, holiday decoration. They always have classes available directed to kids & adults. Get in their loyalty club for additional coupons and deals.

Limited expensive merchandise

Nice place they so much stuff for arts and crafts.

Weird layout

Great staff. Lots of stuff

Definetely handy for getting the supplies to do kooky artist festivities

I always bring my daughter here for art supplies and school projects. She is always able to find what she needs.

Best place to find your arts and crafts needs. Prices are great and they normally have good coupons.

Everything I needed for a great price

Exceeds excellent customer service!

So much stuff so many sales but not enough staff at this location. I didnt need help but had I I would have been waiting for a little but ad I only saw 1 person on the floor & 1 person at the register.

Large variety of crafts.

Nice position. Beautuful items.

Great store. Friendly staff.

The store is well organized and clean. Employees are friendly and helpful!!

Great place for crafters to get supplies. Also get coupons with your receipt for the next week.

Excellent customer service.

They have a black paged sketch book. That with the silver oil paint pens makes a great gift. They also have cool watercolor brushes that you fill with water. Careful not to dip two competing colors together and mess up your art.

Love going to this store. The aisles are so organized and the directions are very clear. Cashiers are extremely friendly.

Michaels is one of my favorite stores. It is Mainly a craft supplies store, but also sells childrens items, holiday-themed decorations, art supplies, baking supplies and yarn....lots and lots of yarn.Any time I go there the staff is helpful but not pushy. Also there are always coupons for anything not already on sale.There are a few differences in what each individual store carries, but Ive had employees be able to check stock from other nearby Michaels stores when they cant find the exact item I needed.Great place!

The staff was extremely nice to me and very friendly also very helpful for any of your needs

I love shopping at Michaels craft store. They have a wide variety and great selection of items to craft items,fabric & more. This is my #1 best store to shop at for items I always need or want. I love there jewelry area too. I just bought some cute and nice jewelry charms & etc that I love there. I plan to go back soon. The Best Craft Store in history. Thats why I gave it 5 great big stars.⛤⛤⛤⛤⛤

Had everything I needed and I was able to get in and right out as needed

This business is always well organized, neat and clean. Cant walk out without buying something!

No service

I feel Michael is little more costlier that other shops dealing with same stuffs. Like photo frames they were very costly , the only cheaper was 2$ t shirts

Great store! could walk around for hours

This is the biggest, cleanest, nicest Michaels store Ive been in. Wonderful staff too.

My favorite place to go with My favorite friend. We aspire to be inspired, with all the goodies Micheals has to offer.

Amanda was EXTREMELY knowledgeable and helpful! She found everything that I needed for my project!! I went to the Edina, MN location.

Selection of beads....different.

Typical craft store- huge selection of Wilton products and Martha Stewart. Not as many premade things like hobby lobby but has the same good deals.Staff arent always helpful and sometimes take a long time to answer your questions because they also dont know the answer. Once followed an employee around the entire store asking 4 other employees only to find the product next to the cash registers. Super frustrating. I will say they offer things that arent available at Joanns or hobby lobby.Stroller friendly sometimes (not at Christmas)Wheelchair accessibleBathroomsClasses offeredActivities for children offered

Aweome craft and party supply. Good price. Flip-flops are $1. White plain sneakers are $5. Plain tees are ranged from $3-5. Good to grab for kids school projects.

Great place to go for arts and crafts and other activities

Go find out for yourself. I do not do unpaid solicitations.

A great selection of craft supplies, many rotating seasonal deals and offers. Large selection of painting supplies too, I am almost always able to find what I need from their acrylic paint section

Walk in and had help finding what I needed

Fun place to shop. You will get lots of emails with coupons if you sign up for it

So many great frame deals

Well stocked. Helpful, friendly staff.

We were looking for a replacement bulb for Christmas and found it and a display case there was plenty of options available

I love shopping here, tons of ideas for my Christmas cards that I make.

Staff members are always helpful when I come here.

Service is extremely poor in custom framing. I was quoted a price on the phone with their custom framing salesperson, James, who had all of the details for my custom order already in their system. I was quoted a promotional price that would be available only for one day, so I carefully took my piece over to the store in the snow the same day...only to be told it was actually going to cost $300+ more than the amount I was quoted an hour earlier over the phone. Nothing was done to accommodate for their mistake and we will not use them in the future.

Its a fairly standard craft store, though they do seem understaffed.

One stop shop for all your crafting needs! And Christmas decorations!

Great craft items and you must check out the clearance section and the end-caps for great deals!

Alex was a big help with my framing needs

Fun decorating ideas!

Clean, but couldnt find buttons.

Wowzers, great buys for kids. grat xmas gift, and bday ideas. lots of fun, got so much for under 30.00

Great customer service

Loved the service and all the many arts and crafts to pick from

Excellent customer service and product! I needed to get programs for my upcoming wedding and found ones that I loved. They were out of stock at this store but an employee called over to the closest store in Richfield to put some on hold for me to pick up. Also, every time I go in there are great deals and very friendly staff to help you out. Highly recommend you shop here, especially if youre planning a wedding or other big event.

Love this place easy access.

Love this place! Much cheaper than Joann fabric or an art supply store

Very organized, nice staff

Cuz its Michaels, dug.