Take your kids and go out and have fun! My kids loved it

The place was clean. The kids had such fun. We were there for 5 hours and it felt like it flew by.

The kids and I had A lot of fun. A few people didnt follow the rules but employees tried to keep it under control. Of course people didnt listen but cant blame Urban Air for it. Still had a blast!

Concession staff let a bunch of kids cut in front of me when i was waiting in line for more than 10 minutes. Unsupervised kids everywhere breaking the safety rules. Big kids in the tubes that were for 9 and under...climbing up the slides. I even had children I didnt know come up to me and beg for money. This was our first time here and I dont think we will be back. The guy up at the front was really nice. This one star can be for him.

My kids have a great time here! I really prefer this location over the Arlington and Mansfield location and they always have good deals on Groupon. The only thing I will say is that some of the employees could demonstrate better customer service!

We had such an awesome time. Definitely ready to go back, Theres so much to do for everyone.

My familys first time being there and we really enjoyed ourselves. The atmosphere was great and the employees were so helpful. We will definitely be back!

We had such an awesome time. Definitely ready to go back, you get such a good workout in without even realizing it! Theres so much to do for everyone. The staff was great for our party and the pizza was better than expected!

Kids seem to like it. Chips with cheese & salsa were gross, didnt eat but a few & exchanged them for fries. . Menu sign said chips were $3.95, but the kid behind the counter insisted they were actually $4.95. Which is it?

This place was so much fun to have a birthday party at!! Everyone was super attentive and kept us on track. We could all jump as long as we wanted even after we were done with our room. The pizza was some of the best pizza weve had at at birthday party. For everything you get I would say the price is extremely reasonable. I highly recommended having a party here!

Took my grandson for his birthday and he had a blast. There is so much to do there from zip lining to rock climbing. I highly recommend this place.

WE HAD A BLAST great experience With exception of the restroom being absolutely filthy

Took my three children and my two brothers to Urban Air and we had a BLAST! From zip lining to rock climbing to jumping on the trampolines, there’s something to do for everyone. We stayed for two full hours and we definitely will be back! Great music and very fun atmosphere.

We had the best time ! Everyone was helpful and professional! I love that you have to buy their clean socks! We always lots of fun here. The staff is constantly cleaning and checking on everyone. We love going here. #UrbanAirMckinney #UrbanAirTyler

This place is the best Urban Ive been to. Rockwall. Obstacle Course, Olympic Jump, Two Dunk Stations, Zip Line, etc.

I took my four kiddos, ages range 3 to 11 years-old. All four kids had a blast. There was so much for them to do. I definitely recommend the Ultimate Attractions ticket.The staff was really awesome. Very friendly and attentive. They interacted with the children very well.I convinced my kids to leave peacefully by promising we’d go back soon so I guess that means we plan to be repeat customers!

Very cool place kids can play all day. They have nice rooms for parties and the facility is clean. The food is typical snacks chips, popcorn, etc including adult beverages . The music was kinda loud on top of all the already screaming kids. The pricing is misleading , they advertise a price then require you to use their specific socks. NOT all altitude locations have this requirement.

Great experience the kids loved it!!! Definitely will be going back there’s so much to do. Lots of different activities from rock climbing to ball pits to zip line.

If you value your hearing where plugs otherwise its a great place to take the kids of all ages

Brought our little one and in-laws along for a sunday funday of jumping and it did not disappoint. We will be back, love that we can all jump around and have a great time. Thank you Urban Air for letting us have an awesome time!!

Great place for kids and some parents LOLLot of fun.

We purchased the ultimate pass witch allows you to do all attractions. My 10 year old son was doing the fly zone and was kicked out 2 due to age and his ability to jump. When after talking to the manger twice we were informed that age did not matter. The manger said as long as you can get on the wall you can jump. This happened to more kids other than just mine

It was Awesome, I recommend the experience for the whole family!!

Great place for kids over the age of 5. My son is 2 yrs old. This place didnt really have much for him to do. I would not recommend this place on the weekends. Its total chaos on the weekends. Way too many birthday parties going on at once, and not enough staff available to monitor people wearing shoes on the attractions. Other than that the place is pretty entertaining. The obstacles are pretty neat and they have a zipline.

Somebody stole my wallet please don’t go there they don’t know how to treat customers

This is my families second tome coming to this location. We went this first time for a birthday party and this time just as a family. This time around I was able to actually interact with the employees and see how they react and listen to the customer. They were very knowledgeable and attentive. Of course there are things (children) the facility has no control over, so it cant be held against them. We had an amazing time and I look forward to going back.

Great place! Get the ultimate package. Giving 4 stars instead of 5 only because you cant bring in outside food and drink but they have ZERO remotely healthy food options. It looks like you can leave and come back so that is a solution.

Very Clean, well organized party table, and the young kids were quite disciplined....

Kids really enjoyed it and everyone was super nice

This family fun entertainment place is anything but. Its totally not a place for little kids. We have had several parties there and have watched this place decline each time. We attended a birthday party last weekend there. And all the parents were not impressed. Big kids were jumping in the ball pit from the exit side and almost landed on a little girl. The 2 employees that were standing there looking at their phones would NOT have done anything except i confronted them. The employees definitely need to be retrained and maybe an adult supervisor making rounds on the floor. Very disappointed

Love it from my kifd

We had so much fun!!! It’s huge and there is so many different activities to do besides simply jumping. My three year old love it and didn’t want to leave. Lol we will be back to this location for sure!!!

The workers at urban air are amazing! they helped my daughter and i get through everything and i feel very welcomed here.theyre very polite and i respect them very much.i will definitely be coming back here. thank you urban air for making my day:)

Had the best experience this weekend at my son’s birthday party. Excellent service from our party host. Great food and attentive staff. I’m very impressed and will definitely be back.

Our family had a lot of fun playing at your facility! Went for a family day and spent several hours jumping, climbing, and soaring. We did the ultimate pass which I would recommend since it allows you to do everything in the park.

New general manager, Brie, is awesome. So smart, sharp, energetic and on top of things. I can clearly see the difference since she’s been here. Much more staff presence and staff are much more engaged with the customers. Great move hiring Brie. She’s got a great pulse on her customers.

My sons 5th birthday was a hit thanks to the urban air team. They were flexible and accommodating. This location had a lot of really cool stuff too.

I went for a birthday party. Plenty or jump time and very organized party. Plenty of space to jump, food and drinks. Good for kids of all ages.

I brought my little sister in because everything was closed for quarantine, and the first thing I noticed was how clean the facility was. The staff that was working was very helpful with everything I needed, and overall I would recommend going to Urban Air. (She liked the zipline the best)

WAY more than a trampoline park or the older Urban Airs! A bunch of climbing walls, zip line, high ropes & ninja warrior course were all highly enjoyed by my 43 year old buddy (maybe even more than his wife and kids). I liked the lemon pepper wings.

We went with friends to Urban Air in Bedford on an early Saturday afternoon to get the kids out of the house on hot autumn day. The staff was friendly and we had a ton of fun playing on all the trampolines, slides, rock wall, and ninja course, and indoor play set. There are height requirements for the ropes course and zip line, so little ones under 48 inches don’t get to do those alone. You do also have to purchase special socks for $2.50 a pair, but they are high quality reusable socks. If you come regularly, the sock are no big deal. We got there around 12:30 and the place was not crowded at all, but by the time we were leaving a little after 2:00pm, the line to get in was out the door.Even though we had a ton of fun, there were two negatives in our experience. The first was a minor inconvenience, but the second is a BIG deal to me:1. The credit card machine for the personal lockers was broken. Unless you had cash, you could not rent a locker to store your personal belongings. When I asked a staff member for another option to securely store my purse, keys and phone, I was told there was no other option.2. The is no way to track who is leaving with children. If my young daughter had gotten out of my eyesight, anyone could have grabbed her and walked out of the facility. Like other facilities, there needs black light stamps to match young kids & parents and a checkpoint at the exit confirm the kids are leaving with the correct adult.We had a great time and left thoroughly exhausted. It a great way to get exercise. It is a fun experience and we will probably go again soon. #UrbanAirnBedford #lfthx #organicad.

This is a great place for my kids to hang out. We even had my 12 year old sons birthday party and they had a blast. I enjoyed the fact that my party had an assigned person and everything was mostly set up before I arrived.

Lots of fun! Kids enjoyed it, the adults enjoyed it. Would like to come visit this location again!Employees did a great job also

This was the first time I had ever been to an Urban Air Trampoline Park. I went with my youngest daughter, and we had a ton of fun! There were so many, different activities, for people of all different skill levels. I was very impressed by the staff. They were all very knowledgeable about the property, and very helpful.Safety is of top priority, so I felt comfortable participating in all of the various attractions within the park.

Attended a birthday party with my grandkids and found a lot of fun equipment to keep the kids busy for hours. A great place for a birthday party or just to take your kids for a few hours. Theyll wear out and you can put them to bed early.

Although they seem young, the staff that work the floor or whatever are great. The party hosts are super friendly and the young managers have things under control.

Took the kiddos here and we had a blast! Their ages are 2,4 & 8 and there was a lot of them all to do even the hubby and I! We will definitely be back!

Need to fire the whole staff and start fresh. Way too many people, my pregnant wife was told she couldnt sit by the trampoline and watch my little one jump. Rather spend my money elsewhere

Your kids will love it. Its for bit older like 7 and up. They had rock walls and trampolines and an obstacle course. We went on a rainy day after school and it was perfect the amount people. I can see if being crazy on a weekend. My only issue was the lack of staff. Well i actually counted like 5 staff people. But I thought there would be a staff member at every area to keep things running smoothly and keep the kids safe. There was one guy who kind of was out on the floor. And i felt like I kept having to find someone for help. In the obstacle course parents were letting their little kids like under 5 going into the exit side and play in the ball pit. Since it wasnt busy fine but when i big kid wanted to do the course the little ones were in the way. There is a tubing area and its really dark. Like the whole place has neon blinking lights then that area was completely dark. My 10 had way more fun than my 6 year old. I would totally take them back on a day that less crowded.

Took the kids to celebrate my 13 yr old birthday. They had a great time. Customer service is always great here

My daughters went to a birthday party this past weekend. It was busy but manageable to get around. The hostess was greeting all of the party guests at the front. Soon after we arrived to the tables, the hostess did not show up much at all. The pizza ran very late, and the hostess did not come around to keep things running smoothly. The father of the child having the party finally said something to the manager and the hostess and the lack of assistance at the tables.The kids had a good time...the issue was some of the parents left with their children because it was taking so long to start the party.Pizza was good!

Super fun place! Great for birthday party.

Lot to do here. Stuff for kids to be physically active besides just jumping. Staff was friendly on the most part and being kids thats not the case alot. Would like to see something different where th big blue blow up mat is.. maybe that can be the 7 under area cuz room outside it for alil baby small child stuff. But kids had blast here more than one n southlake

I booked my daughter’s sixth birthday party here in a private room and spent nearly $500 with doing so. I really didn’t mind spending the money but I definitely do not feel like a got what I paid for. This was by far the WORST customer service I have every experienced. Given that we booked the most expensive party room package and were given a “host” to run everything to go smoothly London was nowhere to be found for the most part. We had to continuously go and look for her and wait for an extended amount of time to get napkins, drinks, forks etc. When we asked to talk to a manager the employee in the front was not empathetic and rolled her eyes and tapped her clipboard as if she did not want to hear it. & simply responded with “ok. K. There’s nothing I can do about it”. At this point I was about done and asked to speak to a GM & got this as a response, “she’s in an interview right now and I doubt she’ll want to come out”. Ummm EXCUSE ME?! The GM McKenzie, finally came out, and long story short, we got nowhere with the exact same body language and response. All we wanted was to know that someone on the staff was listening and understanding what we were saying, just a little bit of empathy is what we were looking for. Everyone on the staff is about 18-22 years old, all young and careless. I’ve been to other urban airs that run way more smoothly and offer exceptional customer service, but this ain’t it.

Its a very fun place to be, but sometimes grown-ups or teen agers are not careful with the younger kids. One time they almost run over my daughter, and I just think we need more supervision.

Had a fantastic time at teen night tonight! Its always a blast! Friendly employees and great food.

This looked so cool, and parts of it were amazing, but they didnt have the staff available to have all the activities open at the same time, so the kids had to wait for quite a while to go from one thing to the next (ie, the ropes course was open, then the sky rider, and the climbing wall was never open). Also, there are a lot of extra expenses. You are required to buy their socks and $3 per pair. Food is pricy, and the Groupon covered only the trampolines, which are a pretty minor part of the park. The staff they did have out was very courteous and helpful though.

Big shoutout to the big boss Bri for making my experience so memorable each visit. Always having a good laugh with her, it shows she genuinely cares about her job. Love this place!

Had an absolute blast at this location! Me and my bf got to be little kids again! Def recommend this place for date night or family outings

This place is awesome! I was totally shocked and how many attractions there are in here. This is way better than Six Flags for a four or five-year-old kid.

The only complaint I have with urban air is that the bathrooms are too clean but honestly the best place Ive been to in a long time great service and great food my kids had an amazing party.

McKenzie the manager is very patient and helpful during our experience there yesterday! Definitely coming back.

Do NOT take your children to their “parents night out”! They will NOT SUPERVISE YOUR CHILDREN AND THEY WILL LET THEM LEAVE THE BUILDING AND THE PREMISES!!! I have three children ages 7-11-12. I recently brought them to their parents night out. The email I received stated grades 1st and up. There is no children my kids ages. All you can see is nothing but teenagers . Teens wearing only socks coming in and out of the building. Children were leaving into cars as soon as their parents left. Teens walked out of the parking lot. I only saw two staff members at the desk. Definitely not watching kids or stopping them from leaving. I asked the staff members at the front to please do NOT let my children leave the building and the response I received was: “I can try but I can’t watch all of them. The kids love to go outside.” What?! All sales were final so I could not get a refund. When I picked up my children the front door was completely blocked by a huge crowd of teenagers that refused to move. Children were outside with only socks on in the parking lot and behind the building with NO SUPERVISION. I had to find my children my self and buy them dinner because my children were fed one slice of old cold pizza. I have submitted a poor survey and called corporate and requested a manager call me back twice and HAVE YET to be contacted. This place should be shut down or at least not permitted to care for someone else’s children. I can only imagine how many laws were broken. I’m thinking of actually calling Bedford police as well simply because so many children’s lives could be in jeopardy if this continues.

The workers at urban air are very attentive and take good care of my kids when I leave them for the afternoon. I trust the urban air workers more than any day care

My son loves it here! Thee prices arent bad and the food is decent. Super friendly staff

Amazing place to keep your young one busy and taking out energy. Adults can participate as well. Individual rooms for birthdays. Highly recommended!

My kid loves this place. There are so many activities and climbing in addition to all the trampolines to jump on.

It was. A. Great experience

Second visit here, and we had a blast!! We spent 3 hours playing, jumping, laughing, and competing with each other! Great value for the cost!! We will definitely be back!

Very nice. My son never wants to leave. He never gets bored.

Very fun for the kiddos. I would give it 5 stars if the workers paid more attention to the children and enforced rules. Very fun family time all in all.

It was so much fun these little divas was MIA the whole time we was there getting to everyone

Great place to host a birthday party! Jayden was our party host and he was amazing! To be honest, I’m not sure who had more fun....the kids or the parents! The zip-line was a favorite for me and my Mom (the birthday boy’s grandma)! Such a blast! We will be back for sure!

Went on a Friday.....got a GREAT special and it was my sons birthday. The boys had a blast. Yes the staff is young, but IMO very sweet and professional. I just wish they served liquor lololol

I was very frantic about everything going smoothly for my 7 year old daughter’s birthday. The process to book online was very easy. My first host McKenzie called me and identified herself and told me if I needed anything to call her. When I called her back several times she never answered. I decided to go personally to the park and spoke to McKayla who was wonderful and put my worries at ease. She was very nice and gave me several options from party rooms to choose from, drink options, pizza options etc. The day of the party arrived and I met with McKayla and my new host Brynn. She was spectacular! Very polite and well mannered. She did everything possible for my birthday party to be flawless. I truly was not expecting that kind of service. She helped me decorate with the items I had brought, she served pizza, the cupcakes. I mean she was there with me hands on for 2.5 hours (I had arrived early) Honestly you always wait for something to go wrong. Nothing did. I definitely recommend Urban Air Park and trampoline in Bedford. Thank you for making our event special!

We nearly avoided this place because of all the poor ratings. We decided to take a chance because our grandsons love trampoline arcades and they had an awesome summer deal. We had a good experience. The check in process was simple. The staff at the entry as well as snack bar were very friendly and professional. While the place was crowded, the boys had ample access to everything.

My family and I love Urban Air! I had my childs birthday here and it was perfect ! Set up clean up and employees are so friendly and always ready to help . Thanks URBAN AIR!

We had such a great time at the Bedford Location. Can’t believe this was our first time here, we will definitely be going back. Very clean, nice staff, and so much to do. Highly recommend taking your kiddos.

The management team is super friendly and professional. Always a great time at this place!

Horrible very small and over priced

The night we went was really slow, and we basically had the place to ourselves, which was pretty nice. It feels old and rundown, and some of the activities were out of order. There were lots of employees just hanging around but everyone was nice.

The place is good and fun for kids. Nonetheless the super young untrained staff made them incapable of proper communication, rude and discriminatory dealing with customers

Carina Hawkins, amazing help, very patient and kind. Some of the ladies are rather dismissive. Place is clean. Customer service needs improvement!

Fun but chaotic. Pricing is a bit stiff and only worthwhile if you stay 2.5 to 3+ hours. Upside is food prices are very fair.

We had a great experience at this location! My children loved it. It was clean, and the staff was friendly. Plenty of parking is available. I would definitely recommend this place for a family outing or birthday!!

If you want to have fun go there the dodgeball is the best when there is a match

This place is super fun for the kids. They have many different activities to choose from. I like the ambience, they have cool lighting and music.

Horrible service, hosts was never around definitely my grand daughter’s worse birthday of her life. Do not make the mistake and book there.Spoke to general manager and obviously did not care at all.

My daughter really enjoyed her birthday party really alot for kids to do.

They are very good at what they do. They take care of all the clients that come to Urban Air.

Had my kids birthday here and it was great the host was great and have a good time I will be back

This place is so cool for kids. The staff was friendly and knowledgeable. I bought tickets on Groupon for the basic package but it was so easy to upgrade and let them have access to the whole play area. You do have to buy their socks in order to jump but it was just $2.50 each. The waiver process was nice and easy. There were plenty of staff members around working the area. I’ll definitely bring the kiddos back again. There was something for all ages...my kids range from 10 to 3 and they all had a good time.

Great family fun and love it the kids are out of energy and ready for bed

Would not recommend this place to anybody! After seeing the viral video of a child fracturing his SKULL on the hard concrete due to gross negligence, you would think Urban Air would at least invest in carpet or padded floors. Went this Friday and was only able to find one employee on the floor hooking up kids on the rock climber and the zipline. Other people needed to be put up on other attractions but they would have to wait for him to finish at another attractions.Unsafe and understaffed.Management was no help and didnt even care when I brought it up.

My kids like this place but the dodge ball is too dangerous and should be monitored better. Older kids with younger kids and some older kids aiming for the face and think its funny when they hurt the little ones. They should have sessions and explain the rules and tell them that if they intentionally aim for the face they will be removed the rest of the day. My son got hit in the eye by an older kid that used all of his strength and went close up just to make sure he hit his face. He had blurry vision for hours after that. His eye was red and he was in pain all night. Now he cant go in there due to the fear of it happening again and that was his favorite thing to do. I yelled at that kid and was going to follow him to his parents but he took off and my son was crying too hard to deal with the other kid.Last night my 4 year old daughter got her ankle hurt by older kids jumping so hard next to a little child. This place is fun for them but nerve wracking for me. I have to drive to Keller just to find a trampoline place with a more open jump area and more trampolines so they arent on top of each other. They dont have all the other play areas though.

Absolutely the best Urban Air in DFW!!Had a blast, and will be back.

My family loves Urban Air Bedford, we adore and appreciate every single employee! My daughter and I come to Urban Air during the week more often then not due to it being so hot outside, and the staff is always so welcoming and friendly making us feel right at home. The staff is always willing and ready to help out the kiddos and even the adults too. They give encouragement, as well as play with the kids. This is becoming a very rare quality in a business/staff and its so appreciated! All the staff set the standard bar so incredibly high to the other locations in my opinion and deserve the recognition! We highly recommend coming to the Bedford location, and also to save you a couple bucks if you are a frequent flyer like we are, to get the membership! Its so worth it! Thank you Urban Air for all the fun times!

Great place , Awesome service. Family loves urban air alot!!

Kids love the place, will definitely wear them out. Just wish they had softer chairs for us grown kids

Unsanitary environment (take a look at the rock wall), they need to move that balancing thing so its not directly above the party tables. Unless people like dirt and spit on their cake. Thats cool.This place doesnt have enough activities for kids under 7, older kids were running around and knocking little kids down, it was insanity. Plus the music was way too loud. You guys should try improving a few things and be more like your competitors. Maybe get some more seating areas.It was not at all like I had in mind.