I walked in assuming that it would be a difficult repair and I would need to give up my phone for a week with the hardware damage it had, but I brought it into Jack and he took approximately 10 seconds to completely fix the issue (he had a special tool that I wouldve never had access to or thought to buy) and he did it at no charge. I would recommend him to anyone. He was nice, professional, and good at his job--a total breath of fresh air from going to Apple or AT&T, in my experiences.

Jack did a great job of fixing my broken iPhone. He had to go above and beyond because Id broken several things inside the phone. Fast and courteous. We already have been back because my daughter dropped her phone. Hes great.

Thanks for the great service! I’ve gotten to know Jack for a couple of years now and he has been providing very reliable and knowledgeable support throughout the years in a very personable and relaxed atmosphere with reasonable pricing and fast service as needed. Glad to have you in Ann Arbor!

Excellent walk-in service. Identified the issues with and completely fixed my phone in less than 15 minutes. Cost less than my insurance claim. Some real freaky mannequins in the store to keep you company while you wait. Jack is always down to accept any gently loved mannequin donations.

Great service, went above and beyond what I needed. Speedy repair and affordable pricing, much better than other repair shops I have been to. Would definitely recommend. Down to earth great customer service.

This place is awesome! Jack is a very polite, patient, and knowledgeable business owner and a phone repair specialist. Got my phone fixed in 10 minutes. Also, I was at the office on Saturday but he was not there. He felt bad and offered to fix my camera for free. Although it cost very little but it is still a very nice gesture.His office is also NOT the typical phone repair place that you would think. In fact, it is more like a coffee shop with an awesome vibe. There is cute furniture, whole wood table tops that Jack built himself, Marshall speaker with excellent jazzy Brazilian music. If you are looking for a great phone repair, this is the place. If you are looking for a great phone repair and also a new experience that wows you, this is the only place.

Broke the screen on my pixel 4 which is relativley not as common. They got the parts next day and for a more reasonable cost than others in the A2 area. Quality of workmanship is good and my phone is back to new. Also, the vibe of the repair shop is pretty cool. Would recommend and when I break the screen again will have no hesitation going back.

Mr Jack fixed my iphone free of charge. Amazing service and great guy! Would definitely recommend !

The service was incredibly fast (I walked in without an appointment and was out within 20ish minutes), the repairs were high quality (new battery plus charging port), and the prices were phenomenal. It was overall an enjoyable experience, especially because Jack was very friendly and fun to talk to. Would recommend to anyone.

Jack is the MAN! Was quoted outrages prices from 4 different locations for a full phone repair after it got crushed at work. Jack was able to fix it at 1/4 of the cost AND fixed it on the spot as opposed to a 10 day wait! I am SO happy right now!

Had a wonderful experience! My phones charging port was jammed, I took it to 911 iPhone Repair for help, on the recommendation of a friend. They immediately discovered that I had broken a charger inside of the port and easily removed it. The whole process took less time than it did for me to park and walk over to the shop! And on top of the quick service, it was free of charge! Thank you for your help!!

My phone kept restarting and I thought I would have to wait over a week without a phone for an appointment with apple. Jack was extremely helpful and figured out my issue within a minute! Highly recommend!!

Genius, his knowledge and generosity, rarely paralleled especially in one so young. In this world of darkness he offers light, on your phone. He knows how to make it work. Go there and be nice.

They fixed my broken screen very quickly, at a great price and they are a pleasure to deal with. After the screen repair I took my iPhone in for a battery replacement and once again they were really fast and the price couldnt be beat. I recommend 911 iPhone Repair without hesitation.

Got my iphone SE screen fixed real quick. Also, Jack is a very down to earth guy.

Fast, friendly and great work. Doesnt get much better. Thank you!

I just had my phone looked at after shattering the screen, and Jack did an amazing job fixing it! Very friendly and very professional. Kept the atmosphere lighthearted and in no way awkward. Keep up the good work!

I completely shattered my phone. I knew there was a phone repair shop down the street, and so I went there. I didnt realize that it was an iPhone repair, and I was worried my Motorola wouldnt be able to get fixed.Jack looked at my phone, and said hed be able to fix it. Unfortunately my phone isnt a common phone, so he didnt have the parts on hand. However, he was able to get the needed parts shipped overnight, and like that my phone was fixed in less 24 hours.Jack was also very professional, answered all of my questions, and gave off a welcoming and friendly vibe. I will definitely be going through Jack in the future.

Did an excellent job fixing my phone after it was severely damaged. very nice atmosphere in the shop, felt extremely comfortable and only took 10 minutes!

Went in, came out in only 10 mins w fixed phone n lovely customer service

Fair pricing and fast and reliable fixes! super nice guy and definitely go-to for phone repairs

Super awesome customer service and quality! Best experience I’ve had at a phone repair shop! Highly recommend!!

Forget Apples and Oranges, forget Genius Phone Repair, forget Batteries Plus. My iPhone XS got randomly stuck in a bootloop. I went to every store in Ann Arbor. They either said they couldnt help or would quote me hundreds of dollars without even diagnosing the problem. I thought it was shady when they gave me a quote without even looking at the phone. Some of the other stores would even recommend each other even though I had already been to all of them and knew they couldnt help me.Jack had me in and out in legit ten minutes at a fraction of the cost. I cannot recommend this shop enough.

This place is amazing. Very knowledgeable and helpful. Restored my iPhone without trying to up sell me on parts.

Jack is a really nice and honest guy,I would definitely recommend anyone needing fast phone service here!

Excellent experience w/ solid advice over the phone and fast help at his Nichols Arcade location

Excellent quality and customer service with the best prices we could find. Thank you!

I came in to fix my cracked and unresponsive screen. After going to one place my whole life, back where I live, I am never returning to there again! This whole place has an excellent and chill vibe, and the owner (Jack) is a wonderful man. In 15 minutes, I not only got my phone screen fixed, I got to learn about the imperfections and mistakes the last place did (including a shoddy made screen and removing all the screws without replacing them, just to have the screen click/slide in) and meet other people. Somehow less expensive than my old place, I got to come in the next day to get my screen protector fitted for free (none were in stock the day before, when I got it fixed). I would recommend this place to all iPhone users looking for an honest, fast, and enjoyable experience in getting their phone fixed.

I had a very miserable experience with 911 phone repair. I came in to get my phone repaired due to a broken screen. The first issue is that when you arrive, they require you to call to get serviced. This seems counterintuitive to me given that my phone is broken so I cant call. I was then told to wait while he repaired my phone once i asked a stranger to call him for me. He then tells me he doesnt have the part to fix my phone so he tells me to come back the next day at 1:00 and he will fix it. I come back the next day at 1 and run into the same issue of having to track him down. Once I track him down again, he tells me he doesnt have the part, AGAIN. A full day was wasted trying to get my phone fixed here. Completely unreliable service and very unprofessional.

Jack is the bomb!!! Phone repair ninja!Definitely recommend.

Jack is simply the best. I wish all people would care as much as Jack. I wish him the best. Please support him we need more people like him.

They genuinely have your best interest in mind, AMAZING customer service and explanations for whatever questions you may have. Aftter discovering this place I doubt I would go anywhere else

I’ve repaired iPhones myself since model 4 so when my teen cracked their screen again on a holiday weekend I thought we’d have to wait. Jack said he had the part, would be open on the 4th of July and in less than an hour the repair was done on the iPhone X at a fair price. Tremendous service I’d recommend without reservation.

Super fast repair. Awesome work!

Jack is GREAT! He has fixed my phone on multiple occasions. Service is lightning fast and prices are more than reasonable. Jack is friendly and flexible, and even came in to the shop after hours one time to help me when my phone suddenly broke. I would highly recommend 911 Phone Repair to college students and anyone else who needs affordable phone repair on short notice.

This guy is the best! He’s fixed my phone many times for very reasonable prices. Every time I walk in with no appointment and he completely fixes my phone within an hour while being sociable during the process. His studio is cute and inviting. Recommended!

Fast and friendly service! My iPhone charger port was jammed with another part and they were able to get it fixed in less than 10 minutes.

Called Jack for a same day cracked iPhone screen repair and he confirmed he had time available and the parts needed. Came in about 10 minutes later and he quickly got to working on the phone. We sat in the quaint space for only about 15 minutes and then we were good to go! Nice and friendly guy, highly recommend.

I highly recommend 911 iPhone Repair and Jake. Amazing customer service and very affordable. Jake is so knowledgeable and such an expert at what he does. He truly wants to help his customers. When I called to ask about a screen repair for my Google Pixel 2 he informed me that a screen replacement would cost close to the price of getting the same phone on swappa. Mind you this information could have cost him a sale but if it was right for me that was all he cared about. He also quoted me at half the price of 3 other cell phone repair shops I called in the area (their screen repairs were quoted at more than the price of replacing the phone!) As he repaired my phone he gave me amazing advice on what to consider when I decide to upgrade my phone including how easy or difficult and expensive it would be to repair different model cell phones. This is extremely valuable knowledge that would have taken me hours to research on my own, but he was able to explain and convey to me in the short amount of time it took him to repair my phone. I am very grateful to Jake and will be sending my friends and family to him anytime someone needs a cell phone repair.

What a great place! I was having issues with the charging port on my phone and was fully expecting to spend $100 to get it replaced, but I brought it here and turns out it just needed a good cleaning, and they did it for free! On top of that, theyre in a convenient location, have very convenient hours, and promptly answered the phone to answer my questions. Quality stuff.

This experience was so great that I would buy myself a $200 plane ticket back to Ann Arbor to get my phone fixed here if/when I break it again. I broke my screen when traveling with some friends and called in. After the phone wasn’t picked up, he called me back to ask what was up!! Then, he fixed it within 15 minutes. Jack was super fun to talk to and made the trek through the snow worth it. Incredible. Stellar. Unmatched. Better than all the other options combined.

Jack is great, he helped me in a clutch when I needed a special screwdriver to open a controller I owned. I called ahead to ask if I could just open it in the store and he let me stay in to finish up the job. He even watched over me working and was willing to give tips and pointers for free. Great attitude, clean shop, didn’t even want to accept my tip, great place

I was lacking a charging cable for a poorly charging phone. Not only did the owner immediately respond when I came in to the store, he helped determine the potential causes of my phone battery depleting quickly and provided a new charging cable to ensure my phone would properly charge. If I could give six stars, I would. Solid work, strong customer service.

Awesome experience!! Very professional and takes pride in the quality of work performed.

A headphone jack broke off in my S8 plus audio port. 911 phone repair was the first place I called and they were super helpful over the phone. Said theyd do it for free and that it was totally possible and easy to pull it out if I had the right tools. Unfortunately, I couldnt get there that night and they were closed the next day.I took my phone to 2 different repair shops the next day as 911 was closed. One place told me $30 to pull it out and that Id probably have to buy a new port. Second place said $80 flat for a new port and that if the jack was pulled out or even attempted to be pulled out by me, Id cause even more damage to my phone.I went home after the 2nd shop with a set of dentists tweezers and pulled it out, and it works perfectly fine.Although I didnt end up taking my phone in to 911, Im very grateful that they were the first store I called and that they were so helpful and honest with me. If I hadnt called them first, Id probably have fallen for the straight up lies I was told at the other 2 stores and spent $30-$80 that didnt need to be spent.

I needed a small fix in my phone and he was super chill and fixed it for free. Will definitely be getting my future service!

Literally jack is a king. My cousin thought it would be cute and drop her iPhone, which in fact she broke her screen:/. Literally took like 15 minutes for him to fix and he was super funny and easy to talk to! AND super affordable. He also helped me set up a new screen protector. I 1000000% recommend

Best phone repair experience by far and I’ve been to A Lot of places. Jack was extremely nice the office was cozy and adorable and he fixed it in minutes right before my eyes. I was shocked at how quick and professional he was. The quality of screens he’s using is great quality I can already tell a difference the price is great and he included a glass screen protector. Very happy I went to this location. ️️️️️

Jack is wonderful, friendly and smart. He did a screen protector for me. He is a perfectionist. I didn’t know how much one could care about small details. He also gave me some good tips on getting a phone case. Any iPhone problem, and Jack to the rescue!

What can I say about Jack? He was awesome. He worked quickly and kept me up to date in how my repair was going. His workspace is relaxing so waiting for my repair didn’t feel like waiting at all. I’d recommend him to everyone looking for a great price, great customer service and a really warm atmosphere.

I had an amazing experience. Jack was awesome and fixed my dad’s phone in just 15 minutes. He also put on a new screen protector on my phone and all for an amazing price. Loved the vibe in the place and was overall so happy with the service :)

Jack at 911 iPhone Repair was a pleasure to work with. His prices were extremely fair and consistent with competitors and after further research found that his quality of replacement parts were of a higher grade than others! He was able to fix my cracked screen within 15 minutes all while holding a pleasant conversation to help pass the time. Highly recommend using his services in the future to anyone suffering from a dreaded cracked screen.

Dropped in yesterday to get my screen replaced. Jack immediately started working on it even though I didn’t call ahead or make arrangements. He did a great job and it only took him about 10 minutes for a great price. He was super friendly and chatted with me the whole time. Can not recommend jack and his shop enough!!

Fast service, a good price and a pleasant guy who stands behind his work. Couldn’t be more pleased and my phone is working great!Update 08/20: My phone had been having some battery issues, so I went back to get another new battery. Very nice new location in Nichols Arcade. He remembered me, tested the battery, honored his warranty without me asking or expecting it and replaced it for free! Went above and beyond, will continue to take my phone to him for any repair needs.

Poor communication. Jack kept my iphone for an entire week after saying he would have it ready for me in one day or at least have an answer about what was wrong. He never called me once to update me on the status of my phone, if it was repairable or if I should pick it up. He gave endless excuses and I just ended up having to call him 4 times to schedule pickup, then he waved to me and said “sorry”. All he had to do was communicate because I was in absolutely no rush, the entire situation was stupid and avoidable.

Great service at a reasonable time and price. Jack is easy to talk to and cares about his customers. I brought in my old android phone (yes he works on those as well) for a battery replacement, and he not only was willing to service such a dinosaur (other places just told me to get a new phone) but he gave me a second battery free (under warrantee) after the first one turned out to be defunct! Thank you so much Jack!

My phone wasn’t charging, went here as it was close to my dorm and fixed my phone by replacing the battery and charging port

I had a great experience at 911 iPhone Repair today. Great customer service. He fixed my phone so quickly and gave me some great advice. I would totally recommend this to anybody who has a phone emergency.

I have an iPhone SE and thought that it would take a while to find replacement screen and battery, but my phone was fixed in less than half an hour. Strongly recommend

Walked in to replace a home button and they did it on the spot quickly and they were super friendly. Would recommend to all iPhone users!

Jack is great and has been super helpful (and patient!!) with my very broken iPhone X. Hes got great prices too, which makes him my first stop when something goes wrong. With Jacks talent for repairs of all sorts and his kind attitude, I cant imagine a better place to go for smart phone help! 10/10 recommend

Jack was super quick and fun to talk to, which definitely isn’t always the case with places like this. His area was super nice to be in and not your typical cookie cutter phone store. If I lived in Ann Arbor he would absolutely be my go-to!

My iPhone screen went black but was still on and I couldn’t get it to work, a minute phone call with these guys and it’s working again!Thank you :)

I was visiting friends and family for game day and was frustrated that my son’s phone needed repair at this inopportune time. Jack was clearly very knowledgable about the products. He was personable, efficient, and went above and beyond the service needed. He also offered his service at very reasonable rates. He repaired my son’s phone, and added a protector to my own phone within 10 minutes. The repairs went well and I was back with my family on no time. I highly recommend his services!

If youre in need of a quick, thorough, and professional iPhone repair, dont go anywhere near the Genius bar; you want 911 iPhone Repair. Service was prompt and competitively priced. Jack is an outstandingly professional and engaging technician and business owner with many years of experience in the field. I really enjoyed being able to watch the entire repair conducted right in front of me, it was as entertaining as it was helpful! Those of you who are privacy minded will appreciate that your property never leaves your sight for (Im assuming) most typical iDevice repairs.Unlike what you would find at a franchise or a mall stand, you can tell he genuinely cares about how his customers experience and prioritizes providing a high level of quality service. Oddly enough, after I left I wanted to break my phone again just so I could have another amazing customer service experience, which are really so rare to encounter these days. Thanks Jack, and good luck!

Can’t rave enough about this place! Stopped in to have my iPhone screen replaced. Very friendly, comfortable, and welcoming atmosphere. Jack was very pleasant to talk to and immediately made me feel like I could trust him and his work. 10/10!

I just spoke with Jack over the phone. Phenomenal customer service. I saw 116 reviews- all 5 stars and contacted him for audio chip repair. He doesnt do this job but will send it out. THIS is the place to go for your phone repair needs.PS: The service that I needed requires specialized equipment which requires sending the phone out. Jack gave me the LOWEST possible rate for this and upfront told me he is not making anything out of it. Well, he definitely earned my and my family/ friends business for all future needs. Yes

I had a problem with my phones charger port and was actually pretty concerned about it. It turned out it just needed cleaning, which Jack did quickly and neatly. I would definitely come back if I needed further maintenance!

As you can see the by the other hundreds of reviews he is best and most trust worthy phone repair guy ever !

Great place, great guy! He fixed my problem right there on the spot. Highly recommend.

This is the best phone repair place ever! Jack is very professional, knows the phones inside out, unlike many people who only knows how to change screens. He also won’t talk you into spending more money and genuinely cares about customers. Can’t recommend more.

Jack is an extremely kind individual. A must for all phone repairs in Ann Arbor. Extremely thankful for his willingness to help students in need and with a 15 minute repair time is amazing. I came in with my friend and he offered to replace my screen protector as well, which was extremely generous of him. 10/10

Jack was awesome! We brought in our iPhone 7 that had just fallen and had a cracked the screen. He fixed it within 15 minutes. Was very professional and pleasant during the entire process. Offered us water and even put a free screen protector on our other iPhone. Great guy, running a great business! Thanks Jack!

I had a great experience here today! I appreciate the careful and thorough service I received at 911 iPhone Repair. You get the heart-warming local business service here, as Jack walks through all issues clearly. The shop is well-decorated and a comfortable place to rest during your repair. A great place to go if you are having any issues with your phone.

Jack discovered my screen wasn’t cracked but that it was a screen protector with a crack. Since I had left my device with him he could have easily fooled me and I would have been none the wiser. It’s very refreshing to find a business this trustworthy! Definitely worth the trip downtown to work with someone this genuinely honest.

Jack was awesome! He fixed my camera and entertained my kids at the same time, I will definitely be back. Highly recommended! Thanks Jack!

Great service! The owner made sure to explain how everything worked and why my iPhone’s screen was getting worse, which was pretty interesting.Went in with my phone slowly dying cause of water damage and now all functionalities work! Truly recommend! Also he did my check up and all services for free

Truly great service. I was wary of going to a third party to have my screen and battery repaired but They were friendly, professional and all work was done right in front of us. Definitely recommend.

Come and you will know why we all rate Jack and his place a 5 star. Straight amazing.

Jack is responsive, helpful, and nice. This was by far best tech repair store Ive ever been to. The price was fair and the service was done quickly but intentionally.

Really excellent, pleasant service. Efficient. Also often very informative as well. Nice local business.

Couldnt recommend this place more highly!!! Jack is awesome- replaced my iPhone 6 battery in less than 5 minutes and gave me a ton of helpful advice on how to prolong my iPhones battery life. He even threw in a free screen protector and installed it for me! The atmosphere of his shop is also wonderful. Highly, highly recommend 911 iPhone Repair!

10/10 would recommend. It was super fast and I loved getting to see the repair happen. My iphone was run over by a car but somehow it works perfectly now. By far the best experience Ive had at a phone repair shop. Im sure Ill be back soon...

Service was timely and friendly, best iPhone screen repair firm in A2hands down.

I love this place! Diagnosed and fixed my Samsung S8+ within 2 days with no problem, explaining everything perfectly along the way. Very affordable and willing to work with you on payments too! Very conveniently located in downtown Ann Arbor too. Great guy, deserves your business.

I came in for a phone repair on my Pixel 2s faulty charging port. Jack thoroughly cleaned the port and fully restored its condition -- free of charge. The service and environment are excellent, and I felt very comfortable having my phone repaired here. Thanks, Jack!

You know when you have found a rare hole in the wall gem that you need to remember for next time - 911 iPhone Repair is exactly that kind of place!From the quick appointment sign up, to Jacks great knowledge base and conversation, to the very Ann Arbor style of the repair shop, you immediately know you are in professional hands.My iPhone 6S had a cracked screen, dying battery and a charging port that was on its last legs. Jack replaced and meticulously tested all the faults I came to him with, in a timely manner, but with out cutting corners. All in all a very comprehensive repair that was very fairly priced.I will be taking any future phone repairs I have here; although I doubt Ill be back anytime soon, such was the standard of the repair service! 5/5

Very Amazing. He didn’t let us pay, answered a million questions and gave us free screen protectors. His shop was great too.

The service was quick and convenient on a weekend day. It had all necessary supplies and tools to repair my broken phone. I was given a diagnosis on my phone and was informed of the water damage I knew already existed. Great Friendly Honest staff!

Service is amazing! Jack went out of his way to come into the store, earlier than usual, fixed my iphone in five minutes. Highly recommend!

Shannon was extremely professional and had excellent product knowledge. I felt very comfortable with their pricingand service.He was very personal as well. I was in a hurry to get to my daughters softball game and he to finished the transactions rather quit and even asked about my family and shared a little about his family. Great experience over all.

Jack is honest and will give you the best rate in town! Being able to fix any iPhone to look/ work like new. If you’re ever in a pinch turn to the best local technology repair place in A2. You won’t regret it when that Friday night 2am phone drop at Rick’s looks like it never happened by Sunday at 10am

I had a wonderful experience today at 911 iPhone Repair. I walked into the shop with a shattered iPhone screen and they were able to repair it within 15 minutes. I appreciated the quick turnaround time, reasonable pricing, and excellent customer service.

Great prices and service while you wait. Jack (owner) knows a lot about iPhones and stands behind his work. The entrance on Main Street is next to the “Bo” shop, walk upstairs and all the way down the hallway.I was planning to replace my phone that had a broken screen, but a screen, battery and front camera replacement was around $110 on special, (prices and specials are posted in the shop). Well worth repairing rather than replacing!

Awesome shop. Great service. They turned two broken iPhones into one functioning iPhone. Highly recommend.

Jack is the best!! He fixed my phone in 15 minutes and gave me a free screen protector. Then, 24 hours later when I broke said screen protector, he gave me a new one right after. The location has a nice vibe and pleasant music. 5/5.

Amazing service!! Jack is very knowledgeable and super friendly. He wants the best outcome for his customers and their phones. Hands down the best repair shop I have ever been to.

Amazing and friendly service. This is the second time Ive had to have an issue fixed on my Iphone 5s, and have had excellent quick repairs done while I wait. No need to leave it and come back. I also find the downtown location easy and convenient. Everyone to whom Ive recommended 911 has thanked me.

Professional, high-quality, transparent service that is also personable. Highly recommended!

Jack has the best iPhone repair shop in Ann Arbor! His service and work are impeccable! With him you will not only get your phone repaired, but you will definitely be entertained by his witty humor and funny stories. Jack is the best in town, if not the best in Michigan!