Michaels is my go to craft store right now. Everyone working there masks up as do the majority of customers, unlike Hobby Lobby. My only wish is that they would get a bigger selection of cross stitch/embroidery fabrics. The size of the store makes it easy to pop in and out quickly to get what I need.

It is so neat and organized! I love how many kinds of markers they offer there.

Employees were friendly and helpful! Nice greeting when entering store.

They have everything we need!

This was my first visit and I was very pleased. There were so many thing to do and look at that I forgot what I was there for. Plenty of staff taking precautionary measures with fave masks. Will definitely be going back for more hobby project materials. Like a craft flea market in a building.

As always a great store to go to to get creative. The staff was very helpful and when I asked a question rather than the good old pointing in a direction to get what I wanted, they stopped what they were doing, and took me over to the correct area and even made a few suggestions.

Lots of fall and Halloween things out. I went in for needlepoint AMD they had NONE. Only the threads. While look I g around at bead and charms to make a bracelet...the girl followed me around in every aisle. I guess next time...if I go...ill dress up more.

Michaels is a pretty good store. They have good selection, though they are kind of expensive. Its not as big as other craft stores, but it still has the needed materials. I would maybe come back here, if I couldnt go anywhere else. The store its self is nice and the customer service is good.

Michaels is a great craft store. This particular store sells Hot Wheels, I am a collector and found some I had not found elsewhere. Craft selection is always good and shelves are always plentiful for any craft supplies. Staff at this location was very helpful. Was a good experience overall.

Grab bags are a waste of money. Everything I got in 2 bags were all for schools. My stuff ended up in the trash cause I rarely go out and no school kids in my life. Was hoping for something useful or fun....stuff shouldve been donated not sold. Huge dissappointment. Dont see me going back for more of anything from there. Walmart process same stuff and lots cheaper too. ️

Clean and easy to find what your looking for . good luck trying to find any help from employees tho .

I love Michaels. Clean, laid out well and friendly staff.

Love sales. Ty send more

For those crafty entrepreneurs, or just a lover of crafts like me, Michaels is THE place for you!

A very kind man named Glenn helped me with finding just the right product to preserve dried leaves and flowers. He was busy but took the time. Nice store for all things arts and crafty. I like this store much better than...you know.

I love their seasonal decor and crafts for kids. The clearance section has some good deals also. Being open on Sundays is another plus for weekend activities with the kids.

They had awesome sales

Helpful employee. Clean store. They didnt have what I was looking for, but Ill be back for other things

Nice, clean store. I got some great stuff on clearance!

Not many Christmas ornament colors to choose from for the prices they have.

Having formerly received 2 employee of month, and multiple customer service awards and acknowledgements as a Michaels employee in another state, I am well acquainted with, and a big fan of the company policies and expectations when it comes to service. As such, I was very disappointed by the treatment received by, Erin, the current store manager at the Alcoa location.A family member of mine purchased a birthday gift online for store pickup. An hour later he dialed the location to see if the order had been filled, or would soon be, before he made the 30m trip there.The cashier who answered took down the order confirmation number and kindly asked him to hold. The call was then picked up by the store manager, Erin, who without acknowledging the order number had already been given, instructed that there were 70 other online orders for the day they were trying to fill. Our response to Erin was to request whether or not our order, placed an hour prior, for a single item marked in-stock when ordered/purchased for that location, was or could/would be filled before making the trip into town within the next hour to get it (for a birthday on the same day).Erin responded there were so many orders ahead, she was not certain ours had been filled because so many people had ordered online. She asked how long ago it had been ordered, we reiterated that it had been ordered an hour prior.In an effort to again get our question answered, we asked what information she needed to check our order. Erin said she just needed the name. We gave the order name, she took a moment to look it up, and again said she was unsure if our order could be confirmed because of her influx of orders, where our purchased item may rank in her cue, since how she had looked it up was not allowing her to know.So here we are, customers requesting a reasonable definitive answer either way, and are again, unanswered.Having been an employee, I know each store is equiped with multiple portable inventory devices that all managers and most employees wear which are accurate in instantly verifying what product and count is physically on the premises when an employee is not at a scanner or register.Instead of providing a solution, or bothering to easily check if that one item could be location confirmed or filled, or could not be, so we could devise an alternate gift option, Erin again expressed her overwhelm of orders coming into the store.As a compassionate and empathetic person having been in similar situations, I know it is store policy to not lecture customers on issues that are not the customers problem, especially if the customer has honored process and isnt asking for anything out of the ordinary. Michaels employees are empowered to provide solutions.After listening to her explanations that did not answer our simple question, we again requested if Erin could please check the single item and verify before the trip to the store was made. She asked how long ago we placed the purchase, and we again said it had been an hour prior. Without checking the item to confirm, Erin stated if it hadnt been 2 hours since the purchase was made, it may not have processed. Again, not our question.If myself, or my prior store managers had received the same call, we wouldve typed in the stock number on the device, then radioed a floor employee or pulled it ourselves, and/or confirmed to the customer if it was out of stock at our location and could be transferred from another, or not. It wouldve taken the same amount of time to do so, even when several lines were ringing and registers were 30 customers in. Ive done it. Since our 3 attempts to answer the same simple question were diverted, I asked for Erins name and title. She gave it, then rudely and intentionally hung up.Shout out to the kind/helpful employees at this location and others out there who create solutions/treat customers with the respect they hope to receive, even on tough days, I salute you.

Checking out and returning online items are very hard to do. Need more cashiers to start with.

A good selection of craft items reasonably priced. The store itself is easy to navigate The employees are friendly and attentive.

Crafters paradise!

Great experience. Good selection. Friendly staff. Clean facility.

Always well-stocked with a good variety of craft items

Good craft shop. Supplies for all kinds of crafts.

Glenn is great.knowlodgable and very professional.please keep him and give him a raise.

I stopped in today after a family member called to tell me that many of the kids craft items were 90% off. I asked an employee about it, but they didnt know anything about this. However, if you go to the back left of the store where the clearance is, you can take items just a few aisles back to a scanner and floral to check the prices. I got an entire shopping cart full of gifts that were all 90% off.

I LOVE MICHAELS! Who doesnt?? I mean endless crafts and things to make pretty stuff. The beads and Jewelry is where I get caught up the most. Their app always has a coupon you can use. The store is always clean and I always find what I go for ( plus more )

Love this store! Always something new and different every time I come in.....

Absolutely love the framing department! And well other things also.

Ive never had a problem finding whatever random craft thing I need, and theres plenty of other goodies if you actually look around. This bracelet was made with cording I got from here. Daughter loves it. Good quality stuff and wasnt extremely pricey.

So many craft ideas and plenty of materials. There were items at 80% off. You cant beat that. All of the items were organized for easy access.

Clean and nice!

Very helpful.

Great place to shop especially for hobby stuff

Love the products and the coupons

Shop here WAY to much but the sales are great and the many is so helpful and is always quick when called! Love the new order pick up being right by the door!

Small Michaels but they are a good store

Have things cant find other places, very helpful people when you are short on time and really gotta find it quick!!

Found some good deals!! However wised I knew I could have used my teacher discount.

The store for every crafter! From beginner level to expert. This store has a little bit of everything. Always check their web site for coupons. They also accept competitor coupons. Download their app and you earn points with each purchase.

Great sale today...25% off on top of already discounted items.

This is definitely a store if you are looking for crafts order to have pictures. Not much else there in the way of decorating a home

Great place for deals on high quality items and for just looking around

They had some good deals on the things I was looking for

Nice place to get stuff for my crafts

Always find what I need and more great store

Great experience

Micaela always has great prices. You can Google coupons and they will scan them off your phone which is great.

I had a great shopping experience at Michaels. I am making a couple of props for my kids for Halloween. I had a list of items and had no idea where some of what i needed would be. I found an associate in an isle and asked her if she could please help me. She was so sweet and patient. She took me right to the items i was looking for and made suggestions about materials that may work or not for what i was doing. I wish i had remembered her name. I will look for her next time so i can tell her boss what a great job she did. The only down side was when i got to the register. One of the items i picked up was twice as much as it said on the shelf. Luckliy i had a 50% off coupon for one item to use for that. Next time i will take a pic of the shelf with the price so i can show it to the cashier.

Always nice and neat with large selection of merchandise. Staff is always courteous and helpful.

Amazing selection of almost anything you can think of, great prices as well compared to other local places

Black Friday deals were not that great and she rang us up for two sparkly red felts when we had bought one sparkly red and one regular red... So we ended up paying .80 more... That made me quite unhappy but customer service was overall excellent and we found all of the items we needed for my sisters project.

Absolutely love this store. Great deals and friendly staff.

Friendly staff, very amazing place

Lots of craft ideas and craft items. Lots of variety and good discounts, sales and coupons

Good inventory. Great service. A little pricey. $$

Got what we came for but the employee was more preoccupied talking to someone they knew than doing their job.

Great prices! Friendly employees!

The craft supplies and sales are wonderful. The associates are very helpful and know so much about products and where things are.

Im always looking forward to the best Halloween selection in town!

Great selection of beads and other craft items. Great craft making ideas for kids.

Love Michaels, always helpful staff, large selection to work on many hobbies. Very affordable prices and store neatly arranged.

Great store, but didnt find what I was looking for.

Very friendly, and happy to assist anyone looking for their crafting, hobby, and art needs. They have selections that cover professional to beginner, and in between. While a little expensive on some items there always great quality.

Always a pleasure when I visit, as I tend to spend more time with the associates than anyone else,and the trip,however long it may be, always gets the creative juices flowing.

Michaels has a good supply of all types of crafting including paper crafting, jewelry making, cake/baking supplies, sewing, knitting/crochet, wedding supplies, floral arranging supplies, art supplies, calligraphy, etc. They also have seasonal items all year long. Great coupons and reward system.

Awesome staff, Mason is the best. So very patient and kind.

This store is a treasure trove of crafting. The prices are great, the store is clean and the employees are knowledgeable. My only complaint would be that I go in for 1 item and leave with 10.

They always seem to have what I am looking for, but there is always a wait at the registers no matter what time I go.

I used the framing department. I am very pleased with the help I got. Very friendly and seems to have a good eye for what she does.

They have an amazing selection for whatever you may want to craft!!

Good help to find what i was looking for.

Found everything I was looking for! Great sale and used 2 online coupons which the sales lady told me about and saved a bunch. Very helpful staff

Excellent craft supply store. They always gave whatever craft Im looking for. Highly recommended.

Great selection of crafting items

Love shopping here and with their teacher discount makes it even better!

Michaels had one item I was looking for but not another. The clerk was very helpful trying to find what I needed but they dont carry that item.

One of those stores that you go in, looking for one thing, and find 500+ other things you never knew you needed Great customer service as well!

Excellent sale on Christmas storage. A lot of items sold out. Excellent customer service!

Went here to pick up some stretced canvas for painting and was super excited to find they were 70% off. They really have great deals here. Also it looked as if they rearranged some of the shelving since I was here last and it seemed like everything was easier to find. Plus my girls had a great time modeling feather boas.

Filled with all kinds of great ideas!

Very helpful

They have all youre crafting need and than more, And friendly employees is a plus,recommend the Highly

Always good food.

Huge selection of arts and crafts.

Great sales and coupons.

I love Michaels!! What a sale going on right now!! If your crafty you should definitely visit!!!

I love this store!

10 days before Christmas for on Friday afternoon only one cashier in the store 40 minute standing in the checkout

Very difficult return policy..or at least the employee made it difficult..one person on the sales floor..she was extremely helpful but during the holidays there needs to be all over the place. I had a lot of trouble finding anyone to help...Get it together folks

All your favorite hobby needs under one roof

Found a few Christmas deals. However, not enough cashiers.

Beautiful items. Good prices on sale

Love finding my crafts here.

Unhelpful and generally unpleasant to visit, the other local art stores make a better choice for customer service with much more reasonable prices. Not worth stopping even if its more convenient to you.

Great employees! Had what I needed!

I could live happily in Michaels store! Just wish it was not so expensive for most things!