I ordered some Christmas decorations online, they were available next day for curbside pickup. It was so convenient, as soon as I got in the parking lot I gave them a call and they sent a worker out with my order. So easy...love the convenience and the employee was very friendly. Overall great experience!

The best jewelry finds

Went to pick up an order my daughter sent from out of State with all the information including confirmation and who signed for it. My question was if they had someone there by the name and if so could she check Her response was I cant tell you that.. Of course I asked to speak to the floor supervisor.The person kept telling me it was not there and no info found, then finally she took the next step to look for it inside delivery cabinets but never physically touched the boxes on top of the cabinets. She finally called the floor supervisor and she walked right up to the cabinet and grab a small box with my daughters name on it.It appears more training is definitely needed before the real rush hits the store!!!

The custom framing department here has the best customer service. Theyre super creative and take personal pride in the art they create with clients. Devondre took good care of me and has a great eye for what will make the art look its very best. The frame and matting are just perfect for the piece and Im very pleased with the results. Will definitely bring more of my artwork here for framing in the future.

I always love coming into the store, they always have everything I never knew I needed...The story is like a love-hate relationship, sort of like the dollar store, you always go in with the few items in your head that you need... Then you always generally come out with a lot more then you came in for! So fun to get crafty and its so fun to build ideas in this store! This one in particular was very clean and organized, it also had a wonderful clearance section. But most of all the staff was friendly and warm-hearted to me being in need of help.Thank you!

Most supplies are good, but wouldhave like to see. more professional artist supplies.Ex: Arches watercolor paper in stock at the store location.Customer service is very good.

I always like going to Michaels. They have a little bit of everything. Good picture frames at a reasonable price, usually. Service is generally pretty friendly.

Great store and awesome employees. They always are willing to help even through the phone. They guarantee the price match with the website.

Framing rep was great, very knowledgeable and helpful for options and best look possible. Thank you

We found a perfect picture box we needed.

Total purchase including tax is $26.74. But $31.98 was charged to my credit card. I pointed out at the checkout, cashier didnt credit me, gave me the store manager name and phone number instead. Called the store manager and customer service a few times before giving up as I was kicked around different department entities. Poor customer service and handling of their own error causing over charging customers.

Its what you would expect of a craft store; they have everything you need in general but not necessarily what you may need in terms of specialty items for your craft. Staff at this location is friendly and helpful.

No point in ordering online when it says same day pick-up but they can’t fill your order. If I would have known that I wouldn’t even have ordered. Three small tubes of paint doesn’t take hours or days to fill. Michaels will be the next store to go belly-up because of lousy customer service that can’t follow online promises. (FYI this is why people use Amazon compared local stores online “options” that aren’t truthful.)Some should tell the stupid cow that waddled outside that she needs to learn manners. If the store cant fill same day orders they should go work for a company that pays them to watch paint dry.

You think youd find fabric here ..not gonna happen.

Super helpful staff and always fully stocked

A well stocked arts and crafts store. Big variety as well.

I like shopping great place.

Need more materials, great service

Love this place they have everything for any kind of craft or art project. Tons of supplies for specialized crafting and stenciling makes them a valuable retailer in my world. Also sell containers sufficient to cover for my boycott of the container store and their rude offensive employees

Friendly. Greeters wipe down carts. Managing number of guests at one time.

They have great sales on many items.

This is my favorite Michaels. It always has all the crafting supplies I need and is a good sized store. It can be crowded during holidays. I highly recommend getting the generous coupons they send by enrolling online. They have good deals almost every week and things for kids to do at certain locations.

I love this Michaels location. They have everything to throw a party, to decorate, and to make professional looking desserts. Theyre super helpful. The customer service is superb. Theyre always so helpful.

Our daughters birthday party was truly a success. The manager Sam and his team were absolute rock stars. Hao and Tatiana did an amazing job at assisting the party guest with the projects and activities , which were so much fun.They went above and beyond our expectations, making sure all guests had a great time. Everything went flawlessly. Thank you for your hard work and for making our daughters birthday memorable.

Great deals and rotating sales. Go online and check the coupons before you go. They can take a significant amount off of your purchase!

Well stocked store with helpful staff. The framing staff is very good and allow one to take their time when choosing frames and mattes.

We just had my son’s 6th birthday party here today. We were able to fit 15 kids for a monster theme activity party. All the kids had fun and enjoyed all the many projects they completed. Each kid had so much to take home too. All the parents thought it was such a great party. We just brought in the food. Sam and his staff were terrific! It would not have been a success without them.

Don’t not frame there if you need quality framing....Staff is nice and polite but I don’t believe they are knowledgeable and trained enough. So many imperfections with the finish product. The stretching is not done well at all especially for larger pieces. Go to a framing store, it’s worth to spend couple hundreds dollars more and get the quality desired.

Michaels is a craft store and should not pretend to offer art supplies. I dropped in last week looking for gouache paints and there was little or nothing on the shelf. Im sure I could order it online, but I prefer to buy in store. This is an item I would have gotten previously at Beverlys, but Michaels came to town and Beverlys went out of business. In general, the stock of actual art supplies is pretty poor. If you want to decorate a cake, do some scrapbooking, or make a wreath out of fake flowers, youll find overflowing aisles.

Look for the coupons online they have high prices but when the 50% coupon is available its a steal. Most items when on sale are still over price.

They had gold paint but inventory seems low...

Always have great deals and coupons

Im not an artist, but my daughter is and she loves this place. Staff is helpful and they do have a very good selection of art supplies for painting, drawing, etc. The front also has a lot of toys and knick knacks that kids like. Sometimes they have 10% off coupons, although I havent figured out when.

They have a huge selection and are very helpful. The prices are comparable with the internet too, so you can get whatever you need without the risk and wait of ordering online

Very helpful staff. Checked on items before coming and excellent customer service. Not exactly the product I wanted but they was courteous enough to suggest alternative solutions.

I go for fragrances for Candle&Butter I think I just found one for men that Im going to make over and over again

I can usually get what I need as far as supplies for non holiday projects, but to get holiday themed supplies I must be ready to purchase as soon as they hit the shelves. Coupons are a plus as well, and their in store price reductions really help with the spending. Store is fairly tidy, staff are always helpful, but sometimes hard to locate. I do enjoy this Michaels location, lots of available parking.

Families need to get together and do some more artwork or craft work or sewing together. This place has everything you need to improve your home or you business. And make nice gift ideas. You can make the gifts. Families need to get together again and do things together.

This Michaels is my favorite location. I enjoy my early morning shoppers trips best. I often feel like I have the store to myself. This makes it easier to think up 500 new projects and spend more.

Good staff poor selection of acrylic paints no extender actually they didnt even know what it is.

Great crafting store, good sales people. If you need anything crafty, ask Chandra, she is the best

So many things to look at. Miachels always had a good selection of crafty supplies. From art stuff to jewelery making. They usually have good sales coupons. I also like the various in store sale and clearance stuff. The staff is friendly and helpful. Easy parking as well.

For a Halloween fanatic/nerd like myself this place was amazing to come to for great Halloween stuff!

I like when the have amazing discounts.

I love this store cuz it offers so many choices, coupons, an app and really nice staff. Off street parking, sales and quality merchandise makes the store a winner. Location is nice too!

Excellent atmosphere, fast service, courteous customer care.

I love Michaels, awesome place to go with kids. you will find anything you want for your hobbies.

Meh. I was looking for art supplies. Almost no selection. Location was super convenient. Should have bit the bullet and drove the extra 30 minutes to Blick.

They have everything. When ever you go shopping there always go to google and look up: Micheals coupons. Everyday they have different coupons. You can just show the casheir and they will scan it of your phone. Good Luck saving!!!

Good place

Super clean

I always visit Micheals and depending where you go it can be on a scale of 5 to 10: organized, diversified, interesting or Culturaly mixed in its merchandise. I LOVE OFF BEAT JEWELERY AND ART MATERIAL which seems to be missing, including the glam and glitter and matls and special sale items.

The staff is super helpful when it comes to finding stuff and answering any questions I may have.

Nice place, great sirvice, really expensive though

Its Michaels, its fun to look around and get ideas

Store was a mess. Carts filled with inventory throughout the store. Shelves empty, looked picked over. No one to help me or to even ask a question. Was there forever looking for a specific item and never found it. Too bad, I ussually have fun in craft stores.

I couldnt find Michael.BUT, i did find magnets, glue, and everything else i needed for a decent price!Nothing to complain about. Perfectly fine store.

Always awesome! Great selection, good prices.

Very good place anything craft related. I love their coupons!

This location is one of the smaller Michaels. I didnt understand why I couldnt find certain products there...but could find them at other locations. Fortunately, Sam, the manager there...took the time to explain this to me and helped me to understand what was causing my frustrations. Thank you, Sam, for taking the time to explain things to me....so I can have more enjoyable shopping experience.

Big box craft store that seems to have everything except what Im looking for. Consistently disappointed.

Cleaner and well organized compared to the Emeryville store.

Always something here for you if you know what youre looking for. Its also clean and decently well stocked

Better than any other Michael store I been in this one is cleaner, people are nicer and its actually organized.

Small store, doesnt have everything that most Michaels have on the shelves. The staff is friendly and very attentative.

Store is kept clean and tidy. Its a quiet place to shop. Ive been there a few times and havent had any bad experiences.

Nice store! Good supply and merchandise findings. Scanty selection of yarn though which is what I buy a lot of.

Signs always up but discounts never apply

Manager Elaine and sales person Carol were very helpful and friendly.

Friendly up beat staff. Very helpful and knowledgeable. Didnt point me to another store, suggested alternatives for my project. No time for running around. Store had most of everything I was looking for.

Over priced

I love Michaels because everything they have.

Good prices for things that are on sale. The store is a mess and in dire need of being fixed up.

Helpful staff & directions, clean, well organized, good sales, best Michaels anywhere.

Michael in Alameda has great salet

Its great place with a lots variety for you put your brain to working

Alot of the items I normally get here are out of stock, but the selection is still better than most craft supply shops.

A little bit of a weird lay out but theyve got a lot

Love this place. So many awesome things. I could spend hours in that store!

I like this Michaels is nice and clean inside the people are friendly and most of the time they have what I want and its in a nice area

Wasnt able to get the associates name but she was super helpful! Customer service skills were on point and It made my shopping experience easier and faster.

They pay their workers min wage and not full time so they cant get bennifits amd are a huge company. The workers are fine store is clean the three stars are for them the missing stars are becuase corporate meanies.

Went here to return something. It took 20 minutes to get someone who could actually complete the return!

I always get great ideas by just coming here. I look down all.the isles..look for the coupon. In the paper...save 20%off .They do.have reasonable prices.. especially their after holidays clearance

Great service. Theres always some coupons to use!

Great stock selection, and clean.

I can find all sorts of things for what e er Im making at the time.

Never fond what I need. Employee hard to find and not very helpful. It is sad, this store could have a lot of potential if they would improve their relation with customer inside the store.

I did not think the staff was friendly, they didn’t even greet me. The conversation they had with one another was more interesting than what I was looking for. Was kinda bummed:(, so I walked out.

Great hobby store.

I love Micheals, and the Micheals in Alemeda is one of the best one in the Bay Area, but my experience today was very very poor the store was empty could find nothing I came looking for and they charged me extra on purchases that were on sale I purchased something from the $2 bin and was charged $9.99 another item from the $2 bin was 4.99 I had coupons and I was only able to use one even though I could use both. Not a very good shopping experience.

In these modern times with the accessibility of the internet I dont know if Michaels will survive in the long run. The floor service can be found but they usually have one or two depending on the days of the week. Items are also scarce with many items not not found at Michaels resulting me falling back to Amazon as my go to due to convenience. Radio shack is a prime example of such! There used to be another Michaels in Alameda on the south shore shopping center. Only that one was around 3X the size of this current Michael and that one didnt last that long before closure. Its inevitable that this one will also close as the overhead operation is just to costly to operate considering the few customer it has per day to day basis and I do not see anyone making any big purchase to that suggest this place being able to sustain itself in the long run.

Sam, Daniela, and Elaine went above and beyond to help remedy our situation. Some merchandise did not ring up as the sale signs indicated. They cheerfully made it right, instead of trying to rush us through the checkout. We are big fans of this store!

Small projects or big, creative ideas galore for indoor and outdoor home deco, ideal for getting kids into another hobby.

Love Michaels this location I was in and out with my purchase quickly.

Standard Michaels. Has what I need but feel things a bit overpriced. It is convenient and I can get what I want right away.

Everything you need if you like ornements or craft. The cheapest ever. Pity that most of the products are from the same place.

I love the stuff that they have! So far so good!

Let me give it to you straight. They had a few tiny prolems, and went way over the top to solve them and make things right, and not just for me, but for *two* fellow students. They are first stop for art supplies.

Not often of baking supplies. Very little section